microsoft 로그인하는 동안 문제가 발생했습니다. 해결부탁드려요.

Question

Microsoft를 로그인해야 하는데 삽입한 이미지와 같이 계속 '로그인하는 동안 문제가 발생했다'고 뜹니다. 아래의 정보는 문제해결 세부 정보로 관리자에게 문의할 경우 이 정보를 관리자에게 보내라고 떠서 '붙여넣기' 한 것입니다. 빨리 해결 부탁드립니다.

Request Id: 2c441479-b5a4-496a-a726-c66882428801

Correlation Id: 69e3e744-f073-4d60-9186-c21716415b51

Timestamp: 2024-03-02T03:53:25Z

Message: AADSTS50020: User account '******@naver.com' from identity provider 'live.com' does not exist in tenant 'Stetson University, Inc.' and cannot access the application 'https://stetson-sa.terradotta.com/sp/shibboleth'(Terradotta) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Answer 1

Hi Dohanes,

Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

May I know if you are using a personal or corporate Microsoft account? Where did you sign in to your account? Is it via a browser? Have you also tried using another browser to check if the issue persists? It seems that the screenshot you are trying to provide isn't posted. I recommend resending it for us to check further. We will wait for your response to assist you further. We, the community users, are always here to help. Thank you!

Your understanding and patience will be highly appreciated. Let me know if you have any further questions. Be safe always!

Best Regards,

Leo

Answer 2

Hi Dohanes,

Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

May I know if you are using a personal or corporate Microsoft account? Where did you sign in to your account? Is it via a browser? Have you also tried using another browser to check if the issue persists? It seems that the screenshot you are trying to provide isn't posted. I recommend resending it for us to check further. We will wait for your response to assist you further. We, the community users, are always here to help. Thank you!

Your understanding and patience will be highly appreciated. Let me know if you have any further questions. Be safe always!

Best Regards,

Leo