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도큐먼트 오픈할 때마다 '런타임 오류 53' 창이 2~3번씩 뜨는 문제

익명
2023-12-18T04:03:35+00:00

Excel, Word, Powerpoint 프로그램에서 도큐먼트를 오픈할 때마다 '런타임 오류 53' 창이 2~3번씩 뜹니다.

매번 창을 닫아줘야 해서 큰 불편을 겪고 있습니다.

프로그램 전부 삭제 후 재설치 해봐도 문제는 그대로네요.

해당 문제의 발생 원인과 해결 방법을 알고 싶습니다.

운영체제는 Mac Sonoma 입니다.

Microsoft 365 및 Office | 엑셀 | 가정용 | MacOS

잠긴 질문. 이 질문은 Microsoft 지원 커뮤니티에서 마이그레이션되었습니다. 질문이 도움이 되었는지 여부에 대해 응답할 수는 있지만, 메모나 회신을 추가하거나 질문을 따를 수는 없습니다.

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  1. 익명
    2023-12-18T06:47:35+00:00

    Hi Saaaai,

    Thank you for reaching out. My name is Leo, a user just like you. I'd be happy to help you with your concern.

    May I know which Microsoft Office version you are currently using? May I also know what changes you have made that might be causing the issue? Did you also use any add-in or any VBA code? Does the issue also occur even when you create a new document? According to one of the community users, "Jim_ Gordon," it might be related to the Adobe Acrobat issue. "To fix the issue, you will need to install updates. But if you don't use Adobe Acrobat you can delete the follow files:

    Delete "linkCreation.dotm" from the following folders:

    ~/Library/Group Containers/UBF8T346G9. Office/User Content/Startup/Word/

    ~/Library/Group Containers/UBF8T346G9. Office/User Content/Startup/PowerPoint/

    ~/Library/Group Containers/UBF8T346G9. Office/User Content/Startup/Excel/

    Make sure that it allows to view hidden files. In Finder press Shift+Command+L then navigate to the folders above."

    I pulled the above steps from Official Microsoft Community Support website. For reference, here's the link below:

    https://answers.microsoft.com/thread/b6b84008-2ed1-46d8-b318-f6403f49c947

    Your understanding and patience will be highly appreciated. I hope I provided a helpful information regarding your concern! Let me know if you have any further questions. Be safe always!

    Best Regards,

    Leo

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