authenticator 로그인 오류

Question

안녕하세요. 관리자페이지 로그인하려고 하니, authenticator 인증을 하라고 합니다.

이전에도 authenticator 앱 인증을 통해서 로그인한 적이 있는데, 오랜만에 다시 로그인하려고 하니 앱에 로그인이 풀려 있고, 계정을 아무리 넣어도 해당 계정은 존재하지 않는다는 문구만 뜨네요... authenticator 인증이 안되서 관리자 화면을 들어가지 못하고 있습니다. 도움이 필요합니다.

Answer 1

이 응답은 자동으로 번역되었습니다. 따라서 문법 오류 또는 이상한 표현이 있을 수 있습니다.

안녕하세요 Lia_Spoon님, 
더 궁금한 점이 있으면 언제든지 알려주십시오.

Answer 2

Hi,

Welcome to Microsoft Community. Thank you for reaching out.
Based on your providing, I suggest you as below:

If you are one of the admins of your company, you can ask other administrators to follow these steps:

• Revoke MFA sessions and require re-registration in Microsoft Entra admin center
• For step-by-step details, refer to the official Microsoft documentation: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

In case if you are the only admin of your company, you can reach out to our Global Customer Service phone to raise a request for resetting your authentication method. You can find the appropriate customer service number at Customer service phone numbers - Microsoft Support.The support team will assist you as soon as possible.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

You: Authenticator.

IVR: What kind of product do you use?

You: Office 365 for business.

IVR confirmation: education or company account?

You: For companies

IVR: Are you an administrator?

You: Yes.

IVR: Do you have the other administrator in your organization?

You: No.

IVR: Do you need a... Service request?

You: Yes

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

I hope the above information is clear. Thank you for your understanding and cooperation. Let me know if you have any questions or need further assistance.

Warm regards,  

Alex - MSFT | Microsoft Community Support Specialist