office 365 로그인 시 outlook.com에서 인증 코드 못받음

Question

구독서비스로 연간 정액받고 서비스 팔았으면 로그인이 제대로 되어야 할건데, 로그인시 outlook.com 계정으로 인증코드 보냈다고 하고는 실제 인증코드는 오지도 않음

고객지원센터 전화해봐도 콜봇인지 녹음기인지 같은말만 하면서 사람한테 연결해 주지 않음

코리아 대표번호 전화해도 절대 전화 안받고 대기멘트만 수십분 내보냄

글로벌 회사라면서 본인들이 판매한 서비스에 대해 이정도로 무책임하면 굉장히 문제 있는거 아닌지?

그냥 돈만 내고 사용은 하지 말라는 것인지?

Answer 1

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Hi, Signal! My name is Mark. Thanks for reaching out to the Microsoft Community. I'm happy to help!

Thanks for providing us with more information about your issue. Based on what you've shared, here are some ideas that might help you resolve this issue.

First, try checking your Outlook.com account directly in your browser at https://outlook.live.com‌ . Sometimes the code goes to your "other" inbox if you have Spam, Junk, or Focused inbox enabled.

Also, try temporarily disabling any mail rules, filters, or forwarding settings that might be redirecting or blocking incoming Microsoft messages. You'll also need to add @accountprotection.microsoft.com to your safe senders list, which is the address Microsoft normally uses to send verification codes. If you

've taken these steps and the email still isn't actually arriving, we recommend using the account recovery form at http://account.live.com/acsr . This form will help you verify your identity.

Alternative information. If you can't access Office and can't contact support by phone, try starting a live chat or requesting a callback at https://support.microsoft.co.m/contactus using the "Microsoft 365" > "Accounts and Billing" category. This will likely get you a faster response than a phone call. Please

try the following steps and let us know how they work. If you encounter any issues, please reply with more details.

Thank you,