고객센터 불친절. Feedback on Unprofessional Customer Service Experience(in Korea)

Question

Dear Microsoft,

I am a customer of MS Office and would like to share my recent experience with your customer service. I called the MS customer center at 031-1577-9700 and was extremely uncomfortable with the unprofessional and unfriendly attitude of the representative who answered the call.

Throughout the call, the representative sighed repeatedly and responded to my questions in a noticeably irritated tone. I understand that customer support exists to assist users in resolving issues, but such behavior made me feel dismissed and disrespected. It was a highly unpleasant experience.

Although I was eventually connected to a support engineer who was very kind and helped me resolve the issue, I believe the first representative’s attitude was unacceptable and unprofessional. I am providing this feedback in the hope that Microsoft will improve the training and conduct of its customer service staff.

Customer-facing employees represent the company, and their behavior directly affects the customer experience. I strongly urge Microsoft to provide better training to ensure courteous and respectful service in all customer interactions.

Answer 1

Hi, I’m Cherrelyn, an Independent Advisor. I truly appreciate you taking the time to share your experience and I’m really sorry you were treated this way. No customer should feel dismissed or disrespected when reaching out for help. While I’m glad the support engineer eventually resolved your issue kindly, the initial representative’s attitude clearly fell short of Microsoft’s standards for professionalism and respect. Your feedback is important and should be escalated. I recommend submitting it directly through Microsoft’s official complaint form here:

Submit Feedback via Microsoft Support:

1.Go to: https://support.microsoft.com/contactus

2.Scroll down and click "Provide feedback" (you may find it at the bottom or in a side panel).

3.Or, if you're signed in, you can also access feedback tools via the Feedback Hub app (Windows):

-Press Windows key + F

-Fill out the feedback form and include details like the phone number called and the time of the call.

This ensures it reaches the right internal teams for action. If you need help submitting it or drafting a formal complaint, I’m here to support you.

Warm regards,

Cherrelyn