Unable to associate your purchase

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2025-06-01T07:21:08+00:00

Unable to associate your purchase

"" your purchase was successful, but we weren't able to associate it with your Microsoft account"""

I paid Microsoft 365 yearly ( apple- Mac User ) But I still cannot use it.

somebody knows that soft the problem?

Microsoft 365 및 Office | 구독, 계정, 청구 | 가정용 | MacOS

잠긴 질문. 이 질문은 Microsoft 지원 커뮤니티에서 마이그레이션되었습니다. 질문이 도움이 되었는지 여부에 대해 응답할 수는 있지만, 메모나 회신을 추가하거나 질문을 따를 수는 없습니다.

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  1. Darhyl Amizola 50,085 평판 포인트 독립 자문가
    2025-06-01T09:01:19+00:00

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor.

    Based on your description, please perform these steps according to Microsoft Agent | Moderator Lonex P.: https://answers.microsoft.com/en-us/msoffice/fo...

    "1. Go to the App Store and make sure you are signed in with the same Apple ID used to purchase Microsoft 365.

    1. Open any Office app (such as Excel) and click on "Activate" or "Sign In."
    2. Enter the same Microsoft account credentials you want to associate with your subscription.
    3. If prompted, choose the option to sign in with an existing Microsoft account.
    4. Follow the on-screen instructions to complete the activation process.

    If you continue to experience issues, please contact Apple Support for further assistance. Thank you for your patience. "

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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