첫달 무료로 클릭했는데 1년치 구독 요금이 빠져 나갔습니다. 구독 취소 했는데 언제 돈이 들어오나요?

Question

첫달 무료라고 해서 계정 만들고 구독했는데, 왜 한달도 안 지났는데 왜 자동결제가 되나요?
1년치 구독 요금인 125,000원이 빠져나갔는데 당장 환불받고 싶습니다.

카드 확인차 1년치 요금이 일단 빠졌다가 다시 들어오는 거라면 돈이 다시 언제 들어오나요?

MS 오피스 구독 물론 취소했고요, 언제 환불이 되나요?

I made an account and subscribed to it because I heard it was free for the first month, but why does it automatically pay after less than a month? The subscription fee of 125,000 won for a year has been withdrawn, and I want to get a refund right away.

If a year's fee is taken out to check my card is available and then it comes back in, when will the money come back in?

Of course, I canceled my MS Office subscription. When can I get a refund? I want it back ASAP.

Answer 1

Hey Park!

Nice to meet you! I'm Darhyl, an Independent Advisor.

Based on your description, kindly check if your subscription was refunded by signing in to your account on account.microsoft.com > go to Order History > select the date range when you were charged for the subscription > then check if the status shows as "purchased" or "Pending Refund"

If the status shows as "Pending Refund," usually it will take 3 - 5 business days to have the refunded amount reflected on your payment method.

If you haven't received your refund on the 5th day (excluding weekends), you may contact your payment provider/bank for a follow-up with your refund request.

Also, according to Microsoft: https://learn.microsoft.com/microsoft-365/comme...

"You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel during this limited time window, the prorated amount is either credited or returned on the monthly invoice around the beginning of the following month."

If the status doesn't show up as "Pending Refund", please reach out directly to Microsoft Support for further assistance as they have the tools and resources to properly investigate this case:

https://support.microsoft.com/home/contact?Sour...

Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl