환불요청(구입하지 않았는데 결제됨)

Question

마이크로소프트 365 구입하지 않았는데 삼성카드에서 122,333원 결제 되었습니다. 환불요청합니다.

Answer 1

Hey there! Nice to meet you!

Based on your description, kindly confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate the charge on account.microsoft.com > Order History > select the date range when you received the charge.

If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History.

You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl