My account is hacked, and got stolen.

Question

I want to reclaim my former Microsoft account back from the hacker.

That hacker has logged into my Google account linked to the Microsoft account through malware, and I currently cannot login to Microsoft service apps through former account right now as it appears to be stolen by that hacker.

That hacker has already set his own verification email address so I can't reclaim that account, but that Microsoft account is linked to my PC as well so I need to get it back as soon as possible.

Please, help me retrieve that Microsoft account back.

Answer 1

Hi,

What error message do you receive when you try to log in to your account?

Did the hacker change your email address? If so, unfortunately, the account is lost and cannot be recovered.

However, if the email address was not changed, there is still a chance to recover your account, although it may be challenging. Check the next article:

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245