자동결제 취소하고 환불 받고 싶어요

Question

Dear Microsoft Customer Support,

I hope this message finds you well.

I am writing to request the cancellation and refund of an automatic payment made through KakaoPay on August 7, 2025. The payment details are as follows:

• Payment Date: 2025-08-07, 16:48:30 (KST)
• Amount: KRW 119,000
• Merchant: Microsoft
• Order Number (TXID): 20250807190741010000330014194635
• Transaction ID (TID): GO-O-e92a7b3d736211f0a1f3b25fda4725e3
• Payment Method: KakaoPay

I did not intend to make this purchase, and I would like to cancel the subscription associated with this transaction and request a full refund.

If you need any further information from me to process this request, please let me know. I would appreciate your assistance in resolving this matter promptly.

Thank you for your help and understanding.

Sincerely,  

Binghwa Jung

b*********@daum.net

+8*********20

Answer 1

Hello ,

Thank you for your post to the Forum.

To cancel your Microsoft 365 subscription and request a refund for the automatic payment made via KakaoPay , here’s what you need to do:

Step-by-Step: Cancel Subscription & Request Refund

1. Sign in to Your Microsoft Account

• Go to account.microsoft.com

Use the same Microsoft account that was charged via KakaoPay.

2. Navigate to Subscriptions

Click on “Services & Subscriptions”

Locate your Microsoft 365 subscription

3. Cancel the Subscription

Click “Manage” next to the subscription.

Select “Cancel Subscription” (or it may say “Upgrade or Cancel”).

Follow the prompts and choose “I don’t want my subscription” to confirm cancellation.

4. Request a Refund

• Visit Microsoft Support and scroll to the refund section.
• Use the self-help refund tool or click “Contact Support” to chat with an agent.
• Explain that the payment was unintended and made via KakaoPay on August 7, 2025.

Best Regards,

James | Microsoft Q&A Moderator.