Onedrive 여러번 문의 드렸지만 해결되지 않았습니다.

Question

10일전 용량초과라 해서 요금을 업그레이드 하였지만 표시 되어 있는것 처럼 계정은 용량이 충분한것으로 나오나
pc나 모바일에서는 항상 용량이 기존 그대로 입니다.
안내 해준 대로 모든 절차를 이행 해보았으나 개선 되지 않습니다.
환불 해주세요

Answer 1

Hello Donghwan,

Thank you for posting in the Microsoft Q&A Forum. I understand you upgraded your OneDrive storage plan approximately 10 days ago due to capacity concerns, but your account now shows sufficient space and the issue remains unresolved across both PC and mobile devices.

Based on the screenshot you provided, your account currently shows:

• Used Storage: 252.7 GB
• Total Storage: 1.1 TB
• Usage: 22%

This confirms that the upgrade was successful and your account has ample storage available. However, if you're still experiencing issues or feel the upgrade was unnecessary, you may be eligible for a refund.

Here are the steps to follow:

1. Check Subscription Details
   • Visit https://account.microsoft.com/services and sign in with your OneDrive account.
   • Confirm the subscription type and billing history.
2. Request a Refund

• If the upgrade was made within the last 30 days, you may be eligible for a refund.
  • Visit Microsoft’s refund request page and follow the instructions to submit your request.

3: Contact Microsoft Support

• If the refund form does not resolve the issue, contact Microsoft Support directly at https://support.microsoft.com/contactus.
• Provide your account details and explain that the upgrade was made due to a capacity warning that no longer applies.

Best Regards,

Adaeze || Microsoft Q&A Forum Support