Azure Reason for refund: Accidental purchase

Question

Hello, I am a student learning Microsoft Azure.

While practicing the Azure Learn course, I forgot to delete the deployed resources and the AI model kept running, which resulted in unexpected charges.

I have now deleted the resources and will be more careful to prevent this from happening again.

As a student, this expense is a heavy burden for me. I kindly request your assistance with a refund.

Thank you for your understanding and support.

Bill ID : <removed PII>

Answer 1

Hello sugyeong Kim.

You are a student using Microsoft Azure to learn and practice. You accidentally left Azure resources running (including an AI model), which caused unexpected charges. Now that you have deleted the resources, you wish to request a refund because the expense is a heavy burden.

The refund policies exist because Azure charges are based on usage and resource consumption. If resources are running, charges accumulate in real time. While refunds are not guaranteed, Microsoft does occasionally grant goodwill credits or refunds if the case is valid, such as student accidental usage. Open a billing support ticket via the Azure portal to get direct help and escalation

Here are the steps to create the support ticket:

• Go to Azure portal
• Search for Help + Support > click on Create a Support Request
• On right-side panel, Enter Biling and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Now click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as below > click on the Next.
• Do not click on Refund request or any recommendation solution, instead click on the Return to support request then click Next.
• Fill alle the required information and provide the clear description of you issue and click Next
• Review and create as submit the support request
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:

How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. and please feel free to reach out if you have any further questions.