Request for Billing Credit – Azure OpenAI charge with zero usage

Question

Request for Billing Credit – Azure OpenAI charge with zero usage

황성하 / SEONGHA HWANG 0

Hello Azure Billing Team,1.png

I registered my card under the understanding that Azure OpenAI is billed on a consumption basis, and I made no API calls (zero usage). However, I was charged $29 for a paid support plan that appears to have been enabled inadvertently during initial testing. I have now cancelled the paid Support Plan.

As this was a configuration misunderstanding during onboarding, I kindly request a billing credit for the charge below.

Subscription ID:

Invoice ID: <removed PII>

Charge date: 2025-08-12

Product / SKU: Microsoft Azure Support

Developer Support Service period: Aug 12, 2025 – Sep 11, 2025

Amount: $29 (₩40,332) + VAT ₩4,033 = ₩44,365

Best regards,

HWANG SEONGHA

<removed PII>@pndsolution.com

Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-10T21:49:29.0666667+00:00
Hello 황성하 / SEONGHA HWANG,

You were charged $29 for a paid Azure Support Plan that was enabled inadvertently during onboarding. You made no Azure OpenAI API calls (zero usage), have cancelled the paid Support Plan, and now request a billing credit for that $29 charge.

Since you enabled Support Plan option during the onboarding, Azure bills support plans independent of service usage, so even with zero API calls the support-plan fee is charged.

https://azure.microsoft.com/en-us/support/plans

You have already cancelled the support plan and if you are looking for he a refund, you need to submit a refund request through the portal. To process a refund request, I would suggest creating a free Azure Billing support request and the support engineer help to resolve this. This type of request is included in Basic Support, and a support engineer can work directly with you and provide the best possible solution.

https://azure.microsoft.com/en-us/support/create-ticket/

You can create an Azure Billing support request by following these steps:

Go to Azure portal.

Search for "Help + support" in the search bar.

Select "Help + support" from the search results.

Select "New support request".

Select "Billing" as the issue type.

Fill out the required information and submit the request.

Please follow the steps here : https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Hope this helps. If you have any follow-up questions, please let us know. Thanks
Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-12T17:01:19.78+00:00

Hello 황성하 / SEONGHA HWANG,, Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions. Thanks
Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-15T22:33:26.5766667+00:00

Hello 황성하 / SEONGHA HWANG,, Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions. Thanks

답변 2개

답변

Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-10T21:49:29.0666667+00:00

Hello 황성하 / SEONGHA HWANG,

You were charged $29 for a paid Azure Support Plan that was enabled inadvertently during onboarding. You made no Azure OpenAI API calls (zero usage), have cancelled the paid Support Plan, and now request a billing credit for that $29 charge.

Since you enabled Support Plan option during the onboarding, Azure bills support plans independent of service usage, so even with zero API calls the support-plan fee is charged.

https://azure.microsoft.com/en-us/support/plans

You have already cancelled the support plan and if you are looking for he a refund, you need to submit a refund request through the portal. To process a refund request, I would suggest creating a free Azure Billing support request and the support engineer help to resolve this. This type of request is included in Basic Support, and a support engineer can work directly with you and provide the best possible solution.

https://azure.microsoft.com/en-us/support/create-ticket/

You can create an Azure Billing support request by following these steps:

Go to Azure portal.

Search for "Help + support" in the search bar.

Select "Help + support" from the search results.

Select "New support request".

Select "Billing" as the issue type.

Fill out the required information and submit the request.

Please follow the steps here : https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Hope this helps. If you have any follow-up questions, please let us know. Thanks
Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-12T17:01:19.78+00:00

Hello 황성하 / SEONGHA HWANG,, Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions. Thanks
Bharath Y P 10,610 평판 포인트 Microsoft 외부 직원 중재자

2025-09-15T22:33:26.5766667+00:00

Hello 황성하 / SEONGHA HWANG,, Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions. Thanks

Answer 1

Hello 황성하 / SEONGHA HWANG, Thanks for the update. You are encountering an issue while creating a request to refund via Help + Support > Invoices > Request a refund, please note that this option is only available for specific scenarios, such as accidental subscription creation or very recent charges. If your situation doesn’t meet those criteria, the portal may disable the self-service refund option. In that case, you can follow these steps to manually create a support request:

· Go to Azure portal

Search for Help + Support > click on Create a Support Request
On right-side panel, Enter Biling and click Go > select the issue with "Billing" > select your Subscription then click Next.
Now click on the Create support request on top of the panel.
Select the Issue type as Billing and, select the summary, problem type and problem subtype as below > click on the Next
Do not click on Refund request or any recommendation solution, instead click on the Return to support request then click Next
Fill alle the required information and provide the clear description of you issue and click Next
Review and create as submit the support request
You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details:

How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps. and please feel free to reach out if you have any further questions.

Answer 2

Hi Bharath, Thanks for the quick reply.

I followed your instructions and tried Help + support. When I open the invoice and click Request a refund, I get a banner saying “This invoice is not eligible for quick refund.” The page then only shows a “Submit support request” button, which sends me back to the same place—so I’m stuck in an infinite loop (screenshot attached). azure1.pn 2.png 3.png

Could you advise an alternative path to open a billing ticket that reaches a human agent? For example, which exact selections should I choose in the New support request wizard (Issue type: Billing → Problem type: Credits/Refunds or Billing charges → Plan: Basic)?

If it’s possible, please escalate this thread to the Billing team or help create a case on my behalf. I can share the details below:

Subscription ID:

Invoice ID: G107352402

Product/SKU: Microsoft Azure Support – Developer Support

Service period: 2025-08-12 to 2025-09-11

Amount: $29 (zero Azure OpenAI API usage; paid Support Plan has been cancelled)

Thank you again for your help