An issue unsolved about 1+year

Question

My account has been locked for approximately 1.5 years, and I am reaching out again to request assistance. Here is what happened:

My account was hacked, and the attacker gained full access, including changing my passwords. I immediately contacted Microsoft support for help. At that time, I was instructed to enable Two-Step Verification (TSV), which I did. Despite this, the attacker was still able to log in, and I could not block their access.

When I contacted support again, I discovered my account had been locked without any prior notification. I was informed that “it is our policy…” and was told that I might be eligible for either recovery assistance or compensation if I could provide sufficient information. I submitted the information I had, but was told it was insufficient.

Later, I came across other cases where customers in similar situations had their accounts recovered. I referenced these cases, but I was told recovery could not be attempted because TSV was enabled — even though enabling TSV was something your support team specifically instructed me to do. This is unreasonable and frustrating, as I only followed the official guidance provided.

At this point, I am requesting either:

Full recovery of my account so I can regain access to my data and services.

Compensation for the loss of access, inconvenience, and disruption caused.

I expect a clear response and resolution. Please do not ignore or erase my emails, as has happened before. This issue has persisted since around June of last year, and I have been patient long enough.

I look forward to your prompt and fair assistance in resolving this matter.