이메일이 바뀌었어요

Question

제가 원래 쓰던 @gmali.com이 어느 순간@outlook.com계정으로 바뀌어 있더라고요계정을 다시 복구 할려고 시도를 해도 이메일로 다시 오지 않는데

어떻게 해야 되 찾을 수 있을까요?!

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Based on the information provided, it is likely that your account was hacked and the hacker changed your email address. If the hacker changes your email address and other account information, recovering your account can be challenging, and it may even be permanently lost. I understand that this is a difficult situation. You can check the Microsoft article below to see if it may help.

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

The link provides comprehensive steps to recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.