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Hi, good day!
When was the last time it worked properly?
Make sure Windows Update and Background Intelligent Transfer services are available and running.
Press Windows key+R to open Run then type: services.msc
Press Enter to open Services app
Double-click Background Intelligent Transfer Service.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart
Double-click Windows Update.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.