outlook과 하이웍스 연동 오류

Question

아웃룩에 하이웍스를 연동해서 사용하고 있는데 갑자기 메일수신 외에 보내기, 전달 등 다른 기능이 전부 비활

성화 되어 있습니다. 메일을 보낼 수가 없는데 해결방법이 있나요?

중간에 한 번 정품인증을 하라고 해서 했더니 오피스가 새로 설치가 된 것으로 나오고 아웃룩도 새로운 버전이 설치가 되어서 아웃룩 클래식을 다시 다운 받았습니다.

하이웍스에는 POP3/SMTP 설정 등 기존에 사용하던 그대로 다 되어 있습니다.

Answer 1

Hello,

It looks like Outlook has slipped into reduced functionality after that activation prompt. In that mode you can still receive, but Send, Reply, and Forward are grayed out. Let's re-activate Office cleanly and bring Outlook back to normal.

In Outlook Classic open File > Office Account > Check Product Information. If you see anything that is not "Product Activated", continue. Still on that Office Account page, click Sign out for every account shown. Close Outlook and every other Office app.

Next, open Word or Excel, go to File > Account > Sign in. Sign in with the Microsoft account or work account that holds your Office license. Wait until it shows "Product Activated". If you have multiple accounts, make sure the licensed one is the one shown under Product Information. Reopen Outlook Classic. Confirm that File > Office Account now shows the product as Activated. Create a new test message and check that Send is no longer disabled.

If Send is still disabled, make sure you are using "Outlook Classic" with the New Outlook toggle turned off, then in Outlook go to File > Account Settings > Account Settings, select your Hiworks account, click Repair, and let Outlook re-validate POP and SMTP. Do not change the POP3 or SMTP values that already work for receiving.

If any screen still says Deactivated or View Only after these steps, tell me exactly what you see on File > Office Account and I will give you the next fix.