장치관리자에서 블루투스 장치를 제거했는데도 다시 나타나서 제거가 안됩니다

Question

장치관리자에서 블루투스 장치를 제거했는데도 다시 나타나서 제거가 안됩니다

wf1000xm5 라는 소니 이어폰관련 블루투스장치인데 이장치를 확실히 제거하는방법 알려주세요

설정으로 들어가서 wf1000xm5를 제거해도 제거실패되고 장치관리자로 들어가서 제거하고 컴퓨터 재시작하면

다시 나타납니다 제거할수있는 방법 알려주세요 제거안되고 남아있어서 페어링 연결오류가 계속 발생하니 완전 제거하고 이어폰도 초기화해서 다시 페어링하려고 하니 제거할수있는 방법 알려주세요

Answer 1

Hi,

To completely remove the stubborn Sony WF-1000XM5 from Windows and fix the connection errors you can try this:

Step 1: Standard Removal and Troubleshooting

First, ensure you have completed the basic removal steps and troubleshooting as a foundation.

1. Remove from Settings: Go to Start > Settings > Bluetooth & devices (or Devices in Windows 10). Find the WF-1000XM5 , click the three-dots (or select it and click Remove device), and confirm. This may still fail but it's the required first step.
2. Restart Bluetooth Services:
   • Press the Windows key + R, type services.msc, and press Enter.
   • Find the Bluetooth Support Service, right-click it, and select Restart.
   • Try removing the device in Settings again.
3. Run the Bluetooth Troubleshooter: Go to Start > Settings > System > Troubleshoot > Other troubleshooters (or Update & Security > Troubleshoot in Windows 10) and run the Bluetooth troubleshooter.

Step 2: Advanced Device Manager Cleanup

The core of the issue is likely lingering hidden device entries. 

1. Open Device Manager: Right-click the Start button and select Device Manager.
2. Show Hidden Devices: In the Device Manager window, click on the View menu at the top and select Show hidden devices. This will display greyed-out "ghost" entries.
3. Uninstall all WF-1000XM5 entries:
   • Expand the Bluetooth category. Right-click on every instance of your Sony WF-1000XM5 (both active and greyed-out hidden ones) and select Uninstall device.
   • If a prompt appears asking to "Delete the driver software for this device", do not check the box for now, just click Uninstall or OK.
   • Also check under the Sound, video and game controllers category for related entries and uninstall them too.
4. Restart your computer immediately after uninstalling all entries. Windows will reinstall generic Bluetooth drivers upon reboot. 

Step 3: Initialize the Earphones

To ensure the issue is not on the earphone side, initialize them to factory settings. 

1. Place the WF-1000XM5 units in the charging case and leave the lid open.
2. Press and hold the reset/initialize button on the back of the charging case for about 20 seconds or more. The indicator light will flash orange for about 5 seconds, then turn off. Release your finger after the indicator turns off. The earphones are now initialized.
3. For detailed instructions, refer to the Sony Help Guide for resetting/initializing the WF-1000XM5

Step 4: Re-pair the Device

After your PC restarts and the earphones are initialized:

1. Go to Start > Settings > Bluetooth & devices > Add device > Bluetooth.
2. Put your WF-1000XM5 in pairing mode (the indicator should be flashing blue) and select it when it appears in the list.

Advanced Option: Registry Cleanup (If the issue persists)

If the device keeps reappearing and the pairing error continues, the issue is often caused by leftover Bluetooth registry entries, and removing them is something only advanced users should handle because incorrect edits can affect system stability; you can try opening the Registry Editor (Windows key + R > regedit > Enter > allow admin access), then stopping the Bluetooth Support Service (Windows key + R > services.msc > find the service > right-click > Stop), and once it’s stopped, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Devices to look for folders with hexadecimal IDs and delete the one associated with your WF-1000XM5, then check HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM and ...\BTH for any related entries and remove them if confirmed, after which you can restart the Bluetooth Support Service, reboot your computer, and try pairing again as described earlier.

You can also check on this link for additional troubleshooting:

Fix Bluetooth problems in Windows

Hope that this information helps.

Kind regards,