outlook new 첨부파일 열기 오류

Question

파워포인트가 열리지 않는 문제인데, 주요 확인해야할 사항에 대해 확인후 조치하였는데도 해결이 되지 않습니다. 해당 문제에 대해 조치하는 방법을 알려주세요.

기타 설정에서 초기화, 복구를 진행하였는데도 첨부파일이 열리지 않습니다. outlook new 자체 문제인가요? 원인과 해결방안에 대해 답변 부탁드립니다. 이전 내용들도 모두 읽고 조치해보았으나 해결되지 않았습니다.

Does this error occur with all attachments or only with specific files?

• Answer: It currently occurs only with PowerPoint files. (Occasionally, other users also experience issues opening Word files.)

It seems that a test PowerPoint file was used for troubleshooting. Did that file contain many slides, or was it a blank slide?

• Answer: There was only one slide. The error occurs regardless of the number of slides.

Does the same issue occur when selecting “Open in Browser” to open the file?

• Answer: When opening in the browser, the file opens normally. However, since there was a request to open it using the desktop app, we are trying to resolve the issue on that basis.

If you save the file first and then open it through PowerPoint > File > Open > Browse, are you able to open the same file?

• Answer: Yes, the file itself opens without any issues.

If you go to the problematic file in OneDrive and try opening it with the PowerPoint desktop app, does it open correctly? This helps determine whether the issue is with PowerPoint or Outlook.

• Answer: When opening the file from OneDrive with the PowerPoint desktop app, it opens normally.

Have you tried performing a Quick Repair of Office to check if the file can be opened in PowerPoint?

• Answer: The Office Quick Repair feature is not visible. I am currently using only the Outlook (new) desktop version, and I am not sure where to find this option. The access path also does not appear, so I am unable to navigate to that menu. Instead, I tried both Reset and Repair via Apps > Installed Apps > Outlook, but the issue was not resolved.Hello, I’m sharing the results of the checks you requested.

Does this error occur with all attachments or only with specific files?

• • Answer: It currently occurs only with PowerPoint files. (Occasionally, other users also experience issues opening Word files.)

It seems that a test PowerPoint file was used for troubleshooting. Did that file contain many slides, or was it a blank slide?

• • Answer: There was only one slide. The error occurs regardless of the number of slides.

Does the same issue occur when selecting “Open in Browser” to open the file?

• • Answer: When opening in the browser, the file opens normally. However, since there was a request to open it using the desktop app, we are trying to resolve the issue on that basis.

If you save the file first and then open it through PowerPoint > File > Open > Browse, are you able to open the same file?

• • Answer: Yes, the file itself opens without any issues.

If you go to the problematic file in OneDrive and try opening it with the PowerPoint desktop app, does it open correctly? This helps determine whether the issue is with PowerPoint or Outlook.

• • Answer: When opening the file from OneDrive with the PowerPoint desktop app, it opens normally.

Have you tried performing a Quick Repair of Office to check if the file can be opened in PowerPoint?

• • Answer: The Office Quick Repair feature is not visible. I am currently using only the Outlook (new) desktop version, and I am not sure where to find this option. The access path also does not appear, so I am unable to navigate to that menu. Instead, I tried both Reset and Repair via Apps > Installed Apps > Outlook, but the issue was not resolved.