Request for Refund - Unexpected Azure AKS Charges (Invoice G128755022)

Question

Dear Azure Support Team,

I am writing to request a refund for unexpected charges totaling approximately 690,000 KRW (Invoice #G128755022) that accumulated on our Azure account.

Our Situation:

We are a startup company that received Azure startup credits to build and utilize Azure Kubernetes Service (AKS) for our infrastructure. However, we encountered the following issues:

1. Technical Difficulties: Due to our team's limited technical expertise with AKS, we were unable to properly configure and utilize the service as initially planned.
2. Unintentional Abandonment: After encountering these technical challenges, the AKS resources were inadvertently left running without our knowledge, resulting in substantial charges that far exceeded our anticipated usage.
3. Credit Expectation: We believed our startup credits would cover the costs and were unaware that we had exhausted the credit balance or that charges were accumulating on our payment method.

Our Request:

As a startup with limited resources, this unexpected charge of 690,000 KRW represents a significant financial burden. We kindly request a full or partial refund of these charges, considering:

• This was our first experience with Azure AKS
• The resources were not actively used for productive purposes
• We lacked proper monitoring setup to detect the ongoing costs
• We immediately terminated all resources upon discovering the charges

We have since implemented proper cost alerts and monitoring to prevent such situations in the future. We are committed to continuing our use of Azure services with better cost management practices.

We would greatly appreciate your understanding and consideration of our situation. Please let us know if you require any additional information or documentation to process this refund request.

Thank you for your time and assistance.Dear Azure Support Team,

I am writing to request a refund for unexpected charges totaling approximately 690,000 KRW (Invoice #G128755022) that accumulated on our Azure account.

Our Situation:

We are a startup company that received Azure startup credits to build and utilize Azure Kubernetes Service (AKS) for our infrastructure. However, we encountered the following issues:

1. Technical Difficulties: Due to our team's limited technical expertise with AKS, we were unable to properly configure and utilize the service as initially planned.
2. Unintentional Abandonment: After encountering these technical challenges, the AKS resources were inadvertently left running without our knowledge, resulting in substantial charges that far exceeded our anticipated usage.
3. Credit Expectation: We believed our startup credits would cover the costs and were unaware that we had exhausted the credit balance or that charges were accumulating on our payment method.

Our Request:

As a startup with limited resources, this unexpected charge of 690,000 KRW represents a significant financial burden. We kindly request a full or partial refund of these charges, considering:

• This was our first experience with Azure AKS
• The resources were not actively used for productive purposes
• We lacked proper monitoring setup to detect the ongoing costs
• We immediately terminated all resources upon discovering the charges

We have since implemented proper cost alerts and monitoring to prevent such situations in the future. We are committed to continuing our use of Azure services with better cost management practices.

We would greatly appreciate your understanding and consideration of our situation. Please let us know if you require any additional information or documentation to process this refund request.

Thank you for your time and assistance.

Answer 1

Hello JUNYEONG JEON,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!