I can't get a Refund

Question

Payment was made today by mistake.

The subscription was permanently deleted over 30 days ago.

No licenses were assigned and no services were used.

I request a full refund.

Answer 1

Note: I noticed that you’ve been using English, while your current site is set to ko-kr. In this case, I’ll follow the language you’ve been using to keep things consistent. If anything seems unclear or you’d prefer to communicate in a different language, please let me know your preferred language. I’ll be happy to adjust accordingly.

Dear @백승학, 

Thank you for posting your question in the Microsoft Q&A forum. 

As a moderator, I do not have the tools to deep dive into your tenant. This is because Microsoft's data security protocols are very strict, and only the Microsoft Billing Team is equipped with the necessary tools to investigate your specific tenant in this case. 

However, to guide you on how to reach out to the Microsoft Billing Team, I need to know your Microsoft account (the account that was charged for the subscription) so that I can provide you with accurate instructions. Are you the Global Admin of that tenant? If so, are you still able to sign in to https://admin.cloud.microsoft/? 

Please provide your Microsoft account via private message. To access your private messages, there will be a notification at the top of your post; please click on 'view message'. 

Looking forward to your response!