Hi,
This should not be the case.
Could you log out of the Microsoft Store app, and the Xbox app, and sign in again using the correct Email associated with the Minecraft purchasee?
I’m eager to hear back and work together to find a solution.
Minecraft Re-purchase Required After Identity Verification
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Approximately eight months ago, I played Minecraft using the account name “Gimpo panda5628#Hong_king08.” However, when I launched Minecraft today, I was prompted to complete an identity verification process. After completing the verification, I was logged in under my previous username, “oioioioi_#6898,” and the system now indicates that I need to purchase Minecraft again.
Could you please explain why this issue occurred and how it can be resolved?
가정용 Windows | Windows 10 | 복구 및 백업
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 156.3K 평판 포인트 독립 자문가2026-01-16T12:15:04.5+00:00 -
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2026-01-17T03:13:23.9066667+00:00 The email address is the same. However, when I completed the identity verification, I used a different phone number. Previously, I was a minor, but I am now an adult. Could this have caused the issue?
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Sumit D - IA 156.3K 평판 포인트 독립 자문가
2026-01-18T08:51:30.8566667+00:00 감사합니다, 네, 충분히 가능합니다. 마인크래프트 순서가 https://account.microsoft.com/billing/orders 페이지에서 보이나요?