I'd like to cancel my order for Minecraft payment

Question

I paid for Minecraft with Kakao Pay last night and I want to cancel the payment

Answer 1

Since you're posting on Korean forum and using English, therefore I will engage using the same language as the original post.

---

Hi 청현 박,

Welcome to the Microsoft Q&A forum.

Minecraft purchases are refunded by the store where the game was purchased, and the refund decision is handled by the selling platform (for example, Microsoft Store, Google Play, or Apple App Store).

Please check where Minecraft was purchased, look at your receipt or Kakao Pay transaction details to confirm the store (e.g., Microsoft Store, Google Play, or Apple). Then you can request a refund from that store.

Here's the official policy reference that might be helpful to you: Request a Minecraft Refund

Please note that refund eligibility can depend on factors such as how much time has passed since purchase and whether the game or content has already been used or downloaded. Subscription products may have different refund conditions.

I hope this helps clarify the process and makes the next steps easier. Please feel free to reach out again if you need further assistance. Thanks for your effort.

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.