Voca is a unique combination of Conversational AI and Contact Center capabilities for Microsoft Team with Voca’s Contact Center capabilities, the application also includes an intuitive No-code Flow Designer, dedicated Agent and Supervisor experience, CRM integration, Skill-based routing, Real-time Dashboards and a rich set of Historical Reports, providing customers with a complete all-round Interaction Center solution.
What is the hosting environment or service model used to run your app?
Iaas
Which hosting cloud providers does the app use?
Azure
Questions
Questions or updates to any of the information you see here? Contact us!
How the app handles data
This information has been provided by AudioCodes about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
Information
Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device?
Yes
What data is processed by your app?
user email, UPN, First and last name, user extension and mobile number, User Object ID, Department, Country, and user Teams presence
Does the app support TLS 1.1 or higher?
Yes
Does the app or underlying infrastructure store any Microsoft customer data?
Yes
What data is stored in your databases?
user email, UPN, First and last name, user extension and mobile number, User Object ID, Department, Country, and user Teams presence
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored?
United States of America, Germany
Do you have an established data rentention and disposal process?
Yes
How long is data retained after account termination?
Not retained
Do you have an established data access management process?
Yes
Do you transfer customer data or customer content to third parties or sub-processors?
Yes
Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?
Yes
Questions
Questions or updates to any of the information you see here? Contact us!
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?
No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?
No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?
No
Does the app collect or process data from minors (i.e., individuals under the age of 16)?
No
Does the app have capabilities to delete an individual's personal data upon request?
Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?
N/A
Does the app provide individuals the ability to correct or update their personal data?
Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?
Yes
Questions
Questions or updates to any of the information you see here? Contact us!
Information
Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.?
Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?
Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication?
Yes
Does your app support Conditional Access policies?
No
Does your app support Continuous Access Evaluation (CAE)
No
Does your app store any credentials in code?
No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs?
Learn how to authenticate users with Microsoft identity platform, configure permissions, and retrieve user data for your Microsoft Teams app using the Microsoft Graph API.
