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Services

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Azure Communication Services provides the following cloud-based communication and customer engagement features you can integrate with your applications.

  • Identity – The identity-agnostic model maps your existing users to Azure Communication Services identities.
  • Chat – Add real-time text communication to your cross-platform application.
  • Email – Integrate email into your application for high-volume transactional, bulk, and marketing emails.
  • Short Message Service (SMS) – Send and receive SMS text messages using SMS SDKs.
  • Advanced messaging with WhatsApp – Send and receive WhatsApp messages using the Messaging SDK.
  • Voice and video calling – Embed voice and video calls into websites and native applications.
  • Phone calling – Add telephony and Public Switched Telephone Network (PSTN) access to your application.
  • Call Automation – Build personalized customer interaction call workflows and call recording for voice and PSTN channels.
  • Teams interoperability – Enable interaction between Microsoft Teams and Azure Communication Services.
  • Job Router – Manage and optimize customer interactions between different communication applications.
  • Artificial Intelligence (AI) – Add AI features such as voice bots and voice data transformation to your applications.
  • User Interface (UI) Library – Build modern communications user experiences using a library of production-ready UI components.