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Ketahui lebih lanjutSystem requirements
This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on the Microsoft Dataverse instance.
The following table lists the minimum and recommended hardware requirements to run the Unified Service Desk client.
| Component | Minimum requirements | Recommended requirements |
|---|---|---|
| Processor | x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor | x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor |
| Memory | ^4 GB RAM or more | 8 GB RAM or more |
| Hard disk | *1.5 GB of available hard disk space | 12 GB of available hard disk space: 2 GB of available hard disk space for Unified Service Desk client application files and 10 GB additional available hard disk space for Unified Service Desk client log files 7200 RPM or more |
^The minimum memory is for running basic scenarios. The actual memory required for Unified Service Desk increases with complex configurations and custom development (UI experience).
*Requires disabling Unified Service Desk client logging. More information: Configure client diagnostic logging in Unified Service Desk
To install the Unified Service Desk client on a computer, you need the following:
| Requirement | Recommended version | Supported version |
|---|---|---|
| Operating system | Windows 10 |
|
| Microsoft .NET Framework | Microsoft .NET Framework 4.6.2 (installed during Unified Service Desk setup if missing) | |
| Windows Identity Foundation | Windows Identity Foundation 3.5 (installed during Unified Service Desk setup if missing) | |
| Screen resolution | 1920 x 1080 (Pixels) | |
| Magnifier | 100 % | |
To install the Unified Service Desk client on a computer, you need the following:
| Requirement | Recommended version | Supported version |
|---|---|---|
| Operating system | Windows 10 |
|
| Microsoft .NET Framework | Microsoft .NET Framework 4.6.2 (installed during Unified Service Desk setup if missing) | |
| Windows Identity Foundation | Windows Identity Foundation 3.5 (installed during Unified Service Desk setup if missing) | |
| Screen resolution | 1920 x 1080 (Pixels) | |
| Magnifier | 100 % | |
To install the Unified Service Desk client on a computer, you need the following:
| Requirement | Recommended version | Supported version |
|---|---|---|
| Operating system | Windows 10 |
|
| Microsoft .NET Framework | Microsoft .NET Framework 4.6.2 (installed during Unified Service Desk setup if missing) | |
| Windows Identity Foundation | Windows Identity Foundation 3.5 (installed during Unified Service Desk setup if missing) | |
| Screen resolution | 1920 x 1080 (Pixels) | |
| Magnifier | 100 % | |
The latest three versions of Unified Service Desk are supported. On the release of the latest version of Unified Service Desk, the oldest supported version will be deprecated.
The supported versions of Unified Service Desk are 4.2, 4.1, and 4.0.
Penting
Unified Service Desk version 3.3 and earlier are not supported after June 21, 2021; after this date, organizations with these versions will not have access to the Unified Service Desk client. If you're using Unified Service Desk version 3.3 or earlier, we recommend that you upgrade to the latest versions of Unified Service Desk and Dynamics 365 for Customer Service by October 01, 2021.
The Package Deployer tool is used for deploying Unified Service Desk sample applications. For more information on the requirements, see Deploy packages using Dynamics CRM Package Deployer and Windows PowerShell.
Unified Service Desk offers you different browser controls for hosting your webpages.
| Supported hosting types | Recommended hosting types |
|---|---|
|
Edge WebView2 Process |
Nota
Because support for Internet Explorer 11 is deprecated, support for IE Process has also been discontinued in Unified Service Desk. More information: Deprecation announcement
The support for hosting Unified Interface pages using Chrome Process (CefSharp) in Unified Service Desk 4.1.1.1397 and earlier versions is based on the Power Apps system requirements and limits. More information: Supported browsers for running Power Apps
You have deployed Unified Service Desk in a sandbox environment and when you reset the sandbox environment, you will have only the Unified Interface experience. To enable the web client experience, see How to enable/disable Unified Interface Only mode.
After you enable the web client experience, go to the Window Navigation Rules and update the navigation URLs for all the rules.
You can install and run the Unified Service Desk client as a published app on Citrix XenApp 7.6. This allows agents to access the Unified Service Desk client from a central location.
You can also configure a Windows application as a virtual application on Citrix XenApp 7.6 that runs as a hosted application in Unified Service Desk. More information: Integrate with Citrix applications
Install Unified Service Desk client
Deploy Unified Service Desk packages to Dataverse using Package Deployer
Install and deploy Unified Service Desk
Upgrade a Unified Service Desk solution
Sumber tambahan
Latihan
Modul
Install required software for Power Automate: Automation - Online workshop - Training
Learn how to install required software.
Pensijilan
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.
Dokumentasi
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Saluran Omni pada Unified Service Desk
Saluran Omni untuk penyelesaian Khidmat Pelanggan ialah aplikasi yang anda perlu laksanakan pada aplikasi klien Unified Service Desk.