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Sir af aktarCompliance certifications of Omnichannel for Customer Service
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Refer to the Microsoft Dynamics 365 Cloud services compliance document and Service Trust Portal for information about the Omnichannel for Customer Service compliance certifications.
Prerequisites and system requirements of Omnichannel for Customer Service
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Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service - Training
Developing and deploying true omnichannel solutions are critical to the success of any organization that provides customer service to its customers. By ensuring the unified and contextual experience regardless of the channel used, organizations can increase customer satisfaction, resolve issues faster, and increase revenue. With Dynamics 365’s Omnichannel for Customer Service solution, organizations deploy a true Omnichannel solution that exists inside the Dynamics 365 organization that they use every day
Ċertifikazzjoni
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.
Dokumentazzjoni
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Introduction to Omnichannel for Customer Service
Learn about Omnichannel for Customer Service, its features, and how they can be configured in your organization.
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Welcome to Dynamics 365 Customer Service
Overview of Dynamics 365 Customer Service.
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Get started with Customer Service admin center to configure the various features and settings in Customer Service.