Email Server Error Code Crm.80042f09.UserNotAssignedRoles after selecting Test & Enable Mailbox on a mailbox record

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This article provides a resolution for the Crm.80042f09.UserNotAssignedRoles error code that occurs after you select the Test & Enable Mailbox button on a mailbox record in Microsoft Dynamics 365.

Applies to:   Microsoft Dynamics CRM
Original KB number:   4014646

Symptoms

When you select the Test & Enable Mailbox button on a mailbox record in Microsoft Dynamics 365, the following alert is logged and Appointment, Contacts, and Tasks synchronization fails:

Appointments, contacts, and tasks can't be synchronized for the mailbox <Mailbox Name> because the mailbox user doesn't have sufficient permissions on this mailbox.
Email Server Error Code: Crm.80042f09.UserNotAssignedRoles

If you select to view the Details, the following additional details are shown:

T:1738ActivityId: <ID> >Exception : Unhandled Exception: Microsoft.Crm.Asynchronous.EmailConnector.ExchangeSyncException: Failed to retrieve the sync state : Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: <GUID> Detail: <ID> -2147209463 SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: <GUID>...

Cause

A Microsoft Dynamics 365 security role is not assigned to the user.

Resolution

Assign a Microsoft Dynamics 365 security role to the user. For step by instructions for how to assign a security role, see Create users and assign security roles.