You do not have permission to access these records error when you select Track in CRM on an email from a sender that does not exist in CRM

  • Artikkel

This article provides a solution to an error that occurs when you select Track in CRM on an email from a sender that doesn't exist in CRM.

Applies to:   Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016
Original KB number:   3140762

Symptoms

When you select Track in CRM within Microsoft Dynamics CRM for Outlook and the email is from a sender that doesn't exist as a record in CRM, the following error occurs:

"You do not have permission to access these records. Contact your Microsoft Dynamics CRM administrator.Item Name = <subject of email>"

Cause

Your user record in Microsoft Dynamics CRM is missing read access for the Queue entity. Microsoft is aware of this issue and is investigating for a potential fix. In the meantime, you can use the workaround provided in the Resolution section.

Resolution

Sign into Microsoft Dynamics CRM as a user with the System Administrator role. Locate the security role assigned to the user. On the Core Records tab of the security role, grant Read access for the Queue entity.

More information

If you capture How to enable tracing for the Microsoft Dynamics CRM for Outlook client, the following information is logged:

Principal user (Id={GUID}, type=8) is missing prvReadQueue privilege (Id=<ID>)