OneDrive sync with Shared Channel

Question

Currently testing Shared Team Channels.

It's setup with two tenants where B2B is working.

• 1 Tenant has the Shared Team
• Added a few users from the other tenant

Added a few files and folders in the Shared Channel, can easily access these through Teams and SharePoint with the users from the other tenant.

• Sync buttom shows up just fine, everything looks good.
• After clicking sync, OneDrive gives an error: (Translated)

Can't add this folder to OneDrive Right now.
Sorry, you might not have permission to this folder, or it might belong to a different organization.

Which is true, the files does belong to the other tenant.

• Tested a bunch of settings, from making "everything" allowed to blocking access except between the B2B organizations.

I'm starting to wonder if it's even possible to setup OneDrive Sync in a Shared Teams Channel.
Been spending quite some time googling this, can't seem to find a lot on the case.
Does anyone have any experience with this issue?

Answer 1

Hi Morten, I'm Joshua and I am happy to help.

Sorry to hear you're experiencing this issue!

It sounds like you are experiencing an issue with syncing a Shared Teams Channel to OneDrive when the files belong to a different tenant. Based on your description, it appears that the B2B setup is working correctly, and users from the other tenant are able to access the files and folders in the Shared Channel through Teams and SharePoint. However, when attempting to sync the files to OneDrive, you are receiving an error message indicating that the folder may not have the correct permissions or may belong to a different organization.

This issue is likely related to the fact that the files belong to a different tenant, and OneDrive is not able to properly access or sync with them. As you mentioned, you have tested a variety of settings to try and resolve the issue, but have not been successful. Unfortunately, based on my knowledge cutoff, I couldn't find any official documentation about the issue of syncing Shared Teams Channel with OneDrive when files belong to different tenant.

Let me know if you need further assistance.

Regards,
Joshua.

Answer 2

Hi Morten,

It is possible to set up OneDrive sync in a shared Teams channel, but it would require some additional steps. OneDrive sync typically works by linking a local folder on your computer to a folder in your OneDrive account. In a shared Teams channel, multiple people would need to link their local folders to the same OneDrive folder, which could cause conflicts and issues with syncing.
To avoid that you could use OneDrive for Business which is integrated with Teams, this way you could create a folder and share it with the members of the team and it could be synced automatically.

Let me know if you need further assistance.

Regards,
Joshua.

Answer 3

Hi Morten,

I apologize that my previous response did not provide a solution to your issue. Based on your description, it sounds like you have set up a Shared Teams Channel with files and folders that belong to a different tenant, and you are experiencing difficulty syncing these files to OneDrive.

This may be a limitation of the current functionality of OneDrive and Microsoft Teams. Without more information about your specific setup, it is difficult to determine the exact cause of the issue or if there is a workaround.

Let me know if you need further assistance.

Regards,
Joshua.