mergency Global Administrator Access Recovery – Tenant Lockout

Question

Hi

We are contacting you regarding an urgent issue with our Microsoft 365 tenant.

Our company currently has no access to the Microsoft 365 Admin Center, and we are unable to log in with any accounts that may previously have held administrative roles. We are therefore completely locked out of our tenant.

Tenant Information

• Company name: Troll-E AS
• Organization number: 933041360
• Tenant domain: @innovatrollas.onmicrosoft.com
• Primary domain: troll-e.no
• Tenant ID:

Subscription ID: aaf0d77a-6f9b-403e-c3bd-7b4220e14078

Customer Ext. ID(tenant ID): cc199480-ba4b-4301-b38f-0fe07959edd5

Background

Our Microsoft 365 Business Standard licenses were previously purchased through:

• Reseller__:__ Eplehuset
• Contact person: Aleksander Aksnes
• Email: ******@eplehuset.no
• Phone: +47 99407750

The reseller has confirmed that they do not have GDAP access or administrative rights to our tenant and are therefore unable to grant administrator access to us.

We have also attempted to log in to the admin portal ourselves using the following accounts:

• Omar Grotli Zacka, ******@troll-e.no
• Lasse Hovland, ******@troll-e.no

Neither account is able to access the Admin Portal.

At this point, we have no Global Administrator assigned and no way to manage our tenant, and our licenses expired on Sunday, February 15 (business standard licenses) and we urgently need to:

• Restore Global Administrator access
• ransfer our CSP agreement to a new partner (AGS IT-partner AS)

Request

We kindly request assistance with Emergency Global Administrator reset due to tenant lockout

We would like Global Administrator access to be assigned to me, as a managing director:

Omar Grotli Zacka Managing Director (Omar, legg til telefonnummeret ditt her før du sender) ******@troll-e.no

We are prepared to provide any documentation required to verify company ownership, including:

• Certificate of incorporation (Brønnøysund Register)
• Official company documentation
• ID verification of me as a Managing Director
• Proof of domain ownership (DNS verification if required)
• Previous invoices or subscription documentation for our licenses

Please let us know what documentation you require in order to proceed as quickly as possible__.__

This situation is urgent as we currently have no administrative control over our Microsoft 365 environment, and the licenses is expired. 

We appreciate your immediate assistance!Hi

We are contacting you regarding an urgent issue with our Microsoft 365 tenant.

Our company currently has no access to the Microsoft 365 Admin Center, and we are unable to log in with any accounts that may previously have held administrative roles. We are therefore completely locked out of our tenant.

Tenant Information

• Company name: Troll-E AS
• Organization number: 933041360
• Tenant domain: @innovatrollas.onmicrosoft.com
• Primary domain: troll-e.no
• Tenant ID:

Subscription ID: aaf0d77a-6f9b-403e-c3bd-7b4220e14078

Customer Ext. ID(tenant ID): cc199480-ba4b-4301-b38f-0fe07959edd5

Background

Our Microsoft 365 Business Standard licenses were previously purchased through:

• Reseller__:__ Eplehuset
• Contact person: Aleksander Aksnes
• Email: ******@eplehuset.no
• Phone: +47 99407750

The reseller has confirmed that they do not have GDAP access or administrative rights to our tenant and are therefore unable to grant administrator access to us.

We have also attempted to log in to the admin portal ourselves using the following accounts:

• Omar Grotli Zacka, ******@troll-e.no
• Lasse Hovland, ******@troll-e.no

Neither account is able to access the Admin Portal.

At this point, we have no Global Administrator assigned and no way to manage our tenant, and our licenses expired on Sunday, February 15 (business standard licenses) and we urgently need to:

• Restore Global Administrator access
• ransfer our CSP agreement to a new partner (AGS IT-partner AS)

Request

We kindly request assistance with Emergency Global Administrator reset due to tenant lockout

We would like Global Administrator access to be assigned to me, as a managing director:

Lasse Hovland
Managing Director
0047 96645145
******@troll-e.no

We are prepared to provide any documentation required to verify company ownership, including:

• Certificate of incorporation (Brønnøysund Register)
• Official company documentation
• ID verification of me as a Managing Director
• Proof of domain ownership (DNS verification if required)
• Previous invoices or subscription documentation for our licenses

Please let us know what documentation you require in order to proceed as quickly as possible__.__

This situation is urgent as we currently have no administrative control over our Microsoft 365 environment, and the licenses is expired. 

We appreciate your immediate assistance!

Answer 1

Hei Lasse,

I denne situasjonen kan du ikke få tilgang til leietakeren selv fordi Microsoft krever en verifisert eierskapsprosess når alle globale administratorkontoer er tapt. Den eneste støttede veien er å åpne en Microsoft 365-tjenesteforespørsel direkte hos Microsoft Support og be om en «Emergency Global Administrator-reset». Slik er det: Gå til https://admin.microsoft.com og velg «Trenger hjelp?» eller «Support» nederst på siden. Siden du er låst ute fra administrasjonssenteret, bør du heller bruke den offentlige Microsoft 365-støtteportalen på https://support.microsoft.com og velge alternativet «Kontakt support», og deretter velge Microsoft 365 som produkt. Når du åpner saken, oppgi tydelig at du trenger en «Emergency Global Administrator-reset» på grunn av leietakerlåsing, og oppgi leietakerinformasjon, selskapsdokumentasjon og bevis på eierskap. Microsoft Support vil deretter veilede deg gjennom verifiseringsprosessen og, når den er validert, tildele globale administratorrettigheter til den angitte kontoen. Dette er den eneste støttede metoden for å få tilbake administrativ tilgang. Det finnes ingen teknisk løsning for å omgå denne prosessen; du må gå gjennom Microsoft Support for å gjenvinne kontrollen over leietakeren.
Harry.