Missing Workspace in Microsoft Loop – Individual pages visible but Workspace container is gone

Question

Hi Microsoft Support Team,

I am experiencing a critical issue with Microsoft Loop where my main Workspace has disappeared from the dashboard, despite the individual pages still being accessible via the "Recent" list.

The Problem:

• My primary Workspace is no longer visible in the "Workspaces" overview.
• I can see and open individual pages belonging to this workspace through the "Recent" sidebar, but the sidebar navigation for the Workspace itself is missing.
• The "Add to Workspace" icon (navigation breadcrumb) does not allow me to return to the root Workspace.

Steps already taken:

• Refreshed the application and browser multiple times.
• Attempted to access Loop via Incognito/Private mode to rule out cache issues.
• Logged out and back into my Microsoft 365 account.
• Searched for the .loop file in OneDrive, but cannot restore the Workspace structure from there.

Thanks,

Answer 1

Hei

Det har vært en runddans for å finne svar, viste ikke om jeg skulle skrive på engelsk eller norsk. Vi kan gjerne prøve å løse dette sammen på norsk :) Først og fremst, tusen takk for svar!

Jeg har brukt Loop i mange år, med da har selskapet hatt egen 365 lisens. Så jeg har brukt "gratis" versjonen i 5 uker, og ikke hatt noe problemer frem til torsdag 05.mars, altså 4 dager siden. Etter forrige torsdag finner jeg bare komponenter og sider hvis jeg går på "nylig komponenter og sider". Utfordringen er at jeg har så mange sider, at alle vises ikke i historikken...

Min kollega som også har gratis-versjonen har ikke noe utfordringer. Jeg har i tillegg en Loop for privat-eposten min, og der har jeg alle arbeidsområdene synlig.

Answer 2

“This thread is in Norwegian; however, I notice that you are using English. I will therefore continue in the same language to ensure a smoother conversation.”

Hello @MariaFigens

Welcome to Q&A forum! 

I can see that you’ve already tried many ways to check this issue, and I’d also like to help by double‑checking it with you.

I’ve taken the screenshots below so we can clearly identify what’s happening on your side:

Could you please confirm which part you’re unable to see under “Workspaces”, the area marked in red or the one marked in green in the image below? You can also copy and paste your own screenshot here so I can better understand the situation and support you more effectively.

You can also copy and paste your own screenshot here so I can better understand the situation and support you more effectively.

To make sure I fully capture the issue you’re experiencing, may I confirm a few details:

• Have you checked with a colleague in the same organization to see whether this might be related to an organizational policy?
• How long has this issue been happening? Were you able to access and see the “Workspace” normally before?

Our first response may not fully resolve the issue, but with your input and detailed answers to follow-up questions, we can work together to find the root cause and a solution. 

If you still need my assistance, please come back with screenshots or any additional details so I can review it again and see if there’s anything more I can help you with. 

Have a nice day! 

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