incident.io

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General Data Handling Security Compliance Privacy Identity

Last updated by the developer on: July 15, 2024

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General information

Information provided by Pineapple Technology Ltd to Microsoft:

Information	Response
App name	incident.io
ID	WA200007219
Office 365 clients supported	Microsoft Teams
Partner company name	Pineapple Technology Ltd
Company's website	https://incident.io
App's Terms of Use	https://incident.io/terms
Core functionality of the app	Manage incidents at scale, without leaving Microsoft Teams. With a beautifully simple interface and powerful workflow automation, incident.io ensures entire organizations can seamlessly collaborate and manage incidents using Microsoft Teams for communication.
Company headquarter location	United Kingdom of Great Britain and Northern Ireland (the)
App info page
What is the hosting environment or service model used to run your app?	Iaas
Which hosting cloud providers does the app use?	GCP
Customer support contact.	support@incident.io

Questions

Questions or updates to any of the information you see here? Contact us!

How the app handles data

This information has been provided by Pineapple Technology Ltd about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information	Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device?	Yes
What data is processed by your app?	Information on the users, teams and channels in the tenant, and channel messages within any Teams which the app is installed to
Does the app support TLS 1.1 or higher?	Yes
Does the app or underlying infrastructure store any Microsoft customer data?	Yes
What data is stored in your databases?	User, team and channel information.
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored?	Belgium
Do you have an established data rentention and disposal process?	Yes
How long is data retained after account termination?	More than 90days
Do you have an established data access management process?	Yes
Do you transfer customer data or customer content to third parties or sub-processors?	Yes
Do you have data sharing agreements in place with any third party service you share Microsoft customer data with?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information from the Microsoft Cloud App Security catalog appears below.

Information	Response
Do you perform annual penetration testing on the app?	Yes
Does the app have a documented disaster recovery plan, including a backup and restore strategy?	Yes
Does your environment use traditional anti-malware protection or application controls?	TraditionalAntiMalware, ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities?	Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches?	No
Do you carry out patch management activities according to your patching policy SLAs?	Yes
Does your enviroment have any unsupported operating systems or software?	No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it?	Yes
Do you have a firewall installed on your external network boundary?	Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production?	Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer?	Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10?	Yes
Multifactor Authentication (MFA) enabled for:	DNSManagement, CodeRepositories, Credential
Do you have an established process for provisioning, modification, and deletion of employee accounts?	Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app?	Yes
Do you have event logging set up on all system components supporting your app?	Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events?	Yes
When a security event is detected are alerts automatically sent to an employee for triage?	Yes
Do you have a formal information security risk management process established?	Yes
Do you have a formal security incident response process documented and established?	Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)?	N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)?	N/A
Does the app comply with Service Organization Controls (SOC 1)?	N/A
Does the app comply with Service Organization Controls (SOC 2)?	Yes
Which SOC 2 certification did you achieve?	type2
Most recent SOC2 certification date	2024-03-09
Does the app comply with Service Organization Controls (SOC 3)?	No
Do you carry out annual PCI DSS assessments against the appand its supporting environment?	N/A
Is the app International Organization for Standardization (ISO 27001) certified?	No
Does the app comply with International Organization for Standardization (ISO 27018)?	N/A
Does the app comply with International Organization for Standardization (ISO 27017)?	N/A
Does the app comply with International Organization for Standardization (ISO 27002)?	N/A
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant?	No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)?	N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)?	N/A
Does the app comply with Sarbanes-Oxley Act (SOX)?	N/A
Does the app comply with NIST 800-171?	N/A
Has the app been Cloud Security Alliance (CSA Star) certified?	No

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)?	Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data?	Yes
Privacy Policy URL	https://incident.io/privacy
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact?	No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)?	No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws?	No
Does the app collect or process data from minors (i.e., individuals under the age of 16)?	No
Does the app have capabilities to delete an individual's personal data upon request?	Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request?	N/A
Does the app provide individuals the ability to correct or update their personal data?	N/A
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app?	Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information	Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.?	Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist?	Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication?	Yes
Does your app support Conditional Access policies?	No
Does your app support Continuous Access Evaluation (CAE)	No
Does your app store any credentials in code?	No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs?	Yes

Data access using Microsoft Graph

Graph Permission	Permission Type	Justification	Microsoft Entra App ID
Channel.Create.Group	rsc	Create a channel when an incident is declared, to co-ordinate response in	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Channel.Delete.Group	rsc	Delete or archive incident channels once the incident has been resolved.	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Channel.ReadBasic.All	application	Allow customers to configure workflows involving specific channels in their organisation, if necessary	68ac5791-0672-47f9-a1e1-f2ef2b656f61
ChannelMessage.Read.Group	rsc	Build analytics for customers based on activity in incident channels - for example how much time employees are spending responding to incidents	68ac5791-0672-47f9-a1e1-f2ef2b656f61
ChannelMessage.Send	rsc	Send messages to channels where the app is installed	68ac5791-0672-47f9-a1e1-f2ef2b656f61
ChannelSettings.ReadWrite.Group	rsc	Rename incident channels, to ensure the channel name reflects current information about the incident	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Member.Read.Group	rsc	Offer different actions for users who are in the Team where incidents are handled vs those who are not in that team	68ac5791-0672-47f9-a1e1-f2ef2b656f61
OrganizationalBranding.Read.All	application	Show the customer organisation's name and logo within incident.io, so they understand	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Owner.Read.Group	rsc	Know who can take owner-only actions within the Team where incidents are handled, such as installing a newer version of the app	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Team.Create	delegated	Create a Team to run incidents in	68ac5791-0672-47f9-a1e1-f2ef2b656f61
Team.ReadBasic.All	application	Allow customers to configure workflows involving specific teams in their organisation, if required	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamMember.Read.Group	rsc	Offer different actions for users who are in the Team where incidents are handled vs those who are not in that team	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamSettings.Read.Group	rsc	Understand settings in the team where incidents are handled, to debug issues around who can take actions within that team	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsAppInstallation.Read.Group	rsc	Check which version of the incident.io app is installed, to prompt for an upgrade when required	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsAppInstallation.ReadWriteForUser.All	application	Install the Teams app to any user, in order to send them notifications via a Chat	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsAppInstallation.ReadWriteSelfForTeam	delegated	Install the Teams app to the Incidents team created during the setup process	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsTab.Create.Group	rsc	Create a tab in incident channels, where additional incident response actions can be taken	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsTab.Read.Group	rsc	Manage the tab in incident channels, where additional incident response actions can be taken	68ac5791-0672-47f9-a1e1-f2ef2b656f61
TeamsTab.ReadWrite.Group	rsc	Manage the tab in incident channels, where additional incident response actions can be taken	68ac5791-0672-47f9-a1e1-f2ef2b656f61
User.ReadBasic.All	application	Allow customers to configure workflows that allow sending a message to any user in their organisation, if necessary	68ac5791-0672-47f9-a1e1-f2ef2b656f61
email	delegated	Log the user in via Microsoft Entra single sign on, using their email address	68ac5791-0672-47f9-a1e1-f2ef2b656f61
openid	delegated	Log the user in via Microsoft Entra SSO	68ac5791-0672-47f9-a1e1-f2ef2b656f61
profile	delegated	Create a user in incident.io when signing in with Microsoft Entra, with their name	68ac5791-0672-47f9-a1e1-f2ef2b656f61

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!