Fix email delivery issues for error codes 5.7.700 through 5.7.750 in Exchange Online
It's frustrating when you get an error after sending an email message. This topic describes what you can do if you see error codes 550 5.7.700 through 5.7.750 in a non-delivery report (also known as an NDR, bounce message, delivery status notification, or DSN).
Use the information in the NDR to help you decide how to fix the problem.
|I got this bounce message. How do I fix it?||I'm an email admin. What can I do to fix this?|
Why did I get this bounce message?
5.7.705 Access denied, tenant has exceeded threshold: This message occurs when too much spam or bulk mail has been sent by your organization and we place a block on outgoing mail.
5.7.708 Access denied, traffic not accepted from this IP: This error occurs when sending email from known, low reputation IP addresses that are typically used by new customers.
5.7.750 Client blocked from sending from unregistered domain: The error occurs when a large volume of messages are sent from domains that aren't provisioned in Office 365 (added as accepted domains and validated).
I got this bounce message. How do I fix it?
Only an email admin in your organization can fix the issue. Contact your email admin and refer them to this information so they can resolve the issue for you.
I'm an email admin. What can I do to fix this?
The solutions for specific error codes are described in the following sections.
5.7.705 Access denied, tenant has exceeded threshold
Common causes are compromised on-premises servers or compromised admin accounts that have been used to create connectors. Either condition can allow spam to pass through your organization.
To remove this block, you need to understand and explain the cause to a support agent, as well as correct the underlying problem. Admins can use the following reports to investigate who or what is causing the issue:
- Mailflow status report (Outbound): https://security.microsoft.com/mailflowStatusReport?viewid=type
- Threat protection status (spam only): https://security.microsoft.com/reports/TPSAggregateReportATP
- Top senders and recipients: https://security.microsoft.com/reports/TopSenderRecipients
- Outbound Connector report: https://admin.exchange.microsoft.com/#/reports/outboundconnectordetails
To further investigate, you can use message trace
In rare cases, this issue could also happen if you renew your subscription after it has already expired. It takes time for the service to sync the new subscription information (typically, no more than one day), but your organization could be blocked from sending email in the meantime. The best way to prevent this issue is to make sure your subscription does not expire.
5.7.708 Access denied, traffic not accepted from this IP
This error can happen when you are trying out a Microsoft 365 trial tenant. If you receive this error before you can purchase licenses, contact support to request an exception for the low reputation IP address until you're able to purchase licenses.
5.7.750 Client blocked from sending from unregistered domain
In most cases, the connectors are set up correctly, but email is being sent from unregistered (also known as unprovisioned) domains. Office 365 allows a reasonable amount of email from unregistered domains, but you should configure every domain that you use to send email as an accepted domain.
To fix this error, you can:
Most common solution: Add and validate all domains in Microsoft 365 or Office 365 that you use to send email messages. For more information, see Add a domain.
Use a certificate-based outbound connector where the certificate's domain is an accepted and validated domain in Microsoft 365 or Office 365. For more information, see Configure mail flow using connectors.
Look for unusual connectors and compromised accounts. Attackers will often create new inbound connectors in your Microsoft 365 or Office 365 organization to send spam. For more information, see Validate connectors, and Responding to a compromised email account.