Unauthorized charge to my paypal account

Question

Hello,

There has been an unauthorized charge on my paypal account for 99.0 Euros to Microsoft Payments Unlimited Company. I did not authorize this payment or accidentaly leave on a recurring payment. My family members also do not have acces to my paypal account or can make any purchases. My order history is completely empty for the last 12 months so I really haven't made any payments.

I've opened a dispute with paypal aswell, they have shown me the recipients email to be : MicrosoftPayin.DoNotReply.1890.PIEMEUR2@microsoft.com (see screenshot)

I don't really know where to go from here, I'm still trying to contact microsoft support because paypal does show a billing ID which i've read is trackable to a microsoft account with which the payment was made. Any help?

Answer 1

Hi GregoryBeerden1, my name is Therese`

I am sorry for what happened. I'd be glad to assist you with this.

This community is an end-to-end user, unfortunately, we do not have access to your account. Since this concern may require sensitive information, I highly recommend contacting Microsoft support directly to have this checked.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Alternatively, you can follow these instructions:

1. Please visit this link https://support.microsoft.com/en-us/contactus/
2. Choose "Get support in the browser instead".
3. Write a brief description of your request or issue in the box then click the "Get Help" button.
4. Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.
5. Select your Product or Service. Choose a Category then click Confirm.
6. Lastly, choose a support option.

Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.