OneDrive crashes in seconds on Android OnePlus 9 pro.

Question

OneDrive crashes in seconds on Android OnePlus 9 pro since 2 weeks. Only when login with Exchange account or work account. If I uninstall and reinstall OneDrive and login with my personal account than nothing happen. If i then add exchange or work account from 365 the app crashes and can not be used anymore.

Answer 1

Hello Jeroen,

Greetings for the day! I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.

1. Please check the OneDrive status at this link provided by Microsoft - https://portal.office.com/servicestatus. This will give a detailed connection info about your PC or mobile
2. If everything is green in above link, kindly follow below steps.
3. Install all Office updates from this link -https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5
4. Try to logoff from OneDrive app, and remove the app (I hope this is would attempted already). Make sure you clear the temp files and reboot the machine or mobile.
5. Please make sure that you have VPN and Proxy disabled, if you are using it.
6. Check if your Antivirus program is blocking any of the programs that are getting install on your mobile. It’s always suggest to disable your antivirus before you install any program.
7. Allow OneDrive to work in a background • Open Settings. • Tap Apps & notifications. • Choose All apps. • Open OneDrive. • Open Permissions and allow all required permissions to OneDrive. • Get back to app settings and open Battery. • Make sure that the Allow background activity option is enabled.

If you are having issues still, please find the support link to troubleshoot any issue with OneNote android app. https://support.microsoft.com/office/734999fb-5060-4a43-94e0-9e61d6622069

If nothing helps, please try to re-install OneDrive:

• Open Settings. • Select Applications. • Tap Manage Applications. • Find and tap OneDrive. • Tap Force Stop and then tap Clear data and Clear cache. • Once completed, uninstall the app. • Reinstall the app from Google Play.

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Answer 2

i tried all the above for many times. earlier indeed, thanks.

but nothing solved

the problem is ONLY:

-on Android

-when login with my work 365 account

-if login with my personal outlook account on Ondrive everything is okay,

but adding then my work account the onedrive app crashes is one sec and wont open again

this happens only since a week.

before - during month nothing was wrong!

Answer 3

I discovered that the same happens when try to open SharePoint!

Crashes in one second on Android with same business 365 account.

Answer 4

maybe phone Oneplus 9 Pro Oxygen Android 13

has to be factory reset to resolve this since on

a different phone also android both apps seem

to work....

Answer 5

Could you please try to reinstall OneDrive in the android device?

Thanks, Ravikumar