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I see. To isolate the issue, perform the following steps. If the first steps do not work, proceed to the next step.
- Please run the Windows Update troubleshooter.
- Reset Windows Update components
- Right-click on Start, then click on Windows PowerShell (Admin)
- Type these commands and press Enter on each command:
net stop wuauserv
net stop cryptSvc
net stop bits
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
netsh winsock reset
- Restart your PC then go to Start > Settings > Update & Security and try to install the update again.
- Resetting updates using the steps on the link below.
- Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.
- On powershell (admin), enter each command below:
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
- After all has been processed, restart your device
If the problem persists, please perform an In-place upgrade for Windows 11.
How to run In-place upgrade in Windows 11
If you require further assistance, please don't hesitate to let me know.
Disclaimer: There are links to non-Microsoft websites. The pages appear to provide accurate and secure information. Watch out for ads on websites that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on websites before deciding to download and install it.