Critical System Error, Event 41 Kernel-Power and Bugcheck

Question

I have been getting BSOD for a while now, during normal tasks like browsing and Word, but they are somewhat rare. But since 2 days, especially with a particular game, my PC has been crashing consistently after 2-3 minutes. It shows me the BSOD and restarts, giving 2 event logs that seem to be the cause:

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 22/08/2025 12:17:13

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: DESKTOP-I9JKTCT

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>10</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2025-08-22T10:17:13.7481099Z" />

<EventRecordID>28987</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-I9JKTCT</Computer>

<Security UserID=...

</System>

<EventData>

<Data Name="BugcheckCode">268435583</Data>

<Data Name="BugcheckParameter1">0x8</Data>

<Data Name="BugcheckParameter2">0xffff9300f5979e70</Data>

<Data Name="BugcheckParameter3">0xffffbb80ab662f10</Data>

<Data Name="BugcheckParameter4">0xfffff802b68b3450</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

<Data Name="CsEntryScenarioInstanceIdV2">0</Data>

<Data Name="LongPowerButtonPressDetected">false</Data>

<Data Name="LidReliability">false</Data>

<Data Name="InputSuppressionState">0</Data>

<Data Name="PowerButtonSuppressionState">0</Data>

<Data Name="LidState">3</Data>

<Data Name="WHEABootErrorCount">0</Data>

</EventData>

</Event>

And the other one (bugcheck):

Log Name:      System

Source:        Microsoft-Windows-WER-SystemErrorReporting

Date:          22/08/2025 01:13:11

Event ID:      1001

Task Category: None

Level:         Error

Keywords:      

User:          SYSTEM

Computer:      DESKTOP-I9JKTCT

Description:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000008e48, 0x0000000000000002, 0x0000000000000000, 0xfffff807c4010d78). A dump was saved in: C:\WINDOWS\Minidump\082225-33765-01.dmp. Report Id: 5ed98325-e025-47c1-b366-bba856e73f90.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />

    <EventID>1001</EventID>

    <Version>1</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2025-08-21T23:13:11.0607605Z" />

    <EventRecordID>28763</EventRecordID>

    <Correlation />

    <Execution ProcessID="1356" ThreadID="1360" />

    <Channel>System</Channel>

    <Computer>DESKTOP-I9JKTCT</Computer>

    <Security UserID=...

  </System>

  <EventData>

    <Data Name="param1">0x0000000a (0x0000000000008e48, 0x0000000000000002, 0x0000000000000000, 0xfffff807c4010d78)</Data>

    <Data Name="param2">C:\WINDOWS\Minidump\082225-33765-01.dmp</Data>

    <Data Name="param3">5ed98325-e025-47c1-b366-bba856e73f90</Data>

  </EventData>

</Event>

I also have the minidump files if they are helpful. I am not sure what to do or where to look. I already updated drivers and did some basic troubleshooting.

Thanks for helping me!

Answer 1

Sorry for the delay in reply. I've been offline.

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The latest minidump doesn't mention any drivers, only a generic system file.

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In this case, I have 2 suspicions about the cause of this problem.

1. A severe corruption of Windows.
2. A hardware problem.

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It is possible to test some hardware components using software, but unfortunately, not all of them.

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I suggest you use the free MemTest86 tool for a deep check of your RAM.

https://www.memtest86.com/download.htm

The deep scan can take a long time, depending on how much RAM you have. So do it at a time that suits you.

Feel free to share a photo of the test result.

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Also, check the "health" of your HD/SSD using Crystal Disk Info.

https://crystalmark.info/en/download/#CrystalDiskInfo

(On this same page, there is the download of another app. The "Crystal Disk Mark". Do not download Crystal Disk Mark. Download only the "Crystal Disk Info".)

Download the "Standard Edition" by clicking on the "ZIP" button.

Extract the ZIP and run the file "DiskInfo64.exe".

The health result of your HD/SSD will be displayed. See if there are any alerts.

Feel free to share a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Let me know the result.

Feel free to ask back any questions.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Beste,

Ik wil geen boeman spelen, maar dit ruikt sterk naar een hardwareprobleem, niet naar software. Zeker als de pc sneller crasht bij gamen, dan moet je denken aan koeling of voeding.

Waarom? Event 41 “Kernel-Power” betekent meestal dat Windows alleen ziet: het systeem viel plots uit. Vaak is dat door stroomverlies, oververhitting of instabiele hardware, niet door een fout in Windows zelf. Gamen belast de pc zwaarder, waardoor slechte koeling of voeding sneller door de mand valt.

Check dit eerst:

– Is de koeling stofvrij en werken de fans?

– RAM testen (MemTest86).

– Schijf controleren op fouten (SMART-check, CrystalDiskInfo).

– Voeding kan ook een boosdoener zijn, zeker onder belasting.

Begin met schoonmaken en testen, want een driverupdate lost dit niet op als de basis niet goed is.

Ik weet het, het is veel om te controleren, dus doe het stap voor stap.

En nog iets: als je hem ’s morgens aanzet, crasht hij dan meteen of pas na een tijdje? Dat verschil zegt vaak veel.

Groeten

Stefan Van Nerum

.

Answer 3

Sorry for the delay in reply. I've been offline.

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The last minidump mentions the driver "rt640x64.sys" which belongs to the "Realtek PCIe Gigabit Ethernet Controller". Your PC's wired network adapter.

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I suggest reinstalling your network adapter driver as instructed below.

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Before starting the procedure, download the latest network driver from the Lenovo website.

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/g5-14amr05/90q1/downloads/driver-list/component?name=Networking%3A%20LAN%20%28Ethernet%29&id=FCAD05FA-A8F0-4C7B-8ED0-7EF35BB6B2BC

Driver name: Realtek Ethernet Driver for Windows 10 64-bit (Version 2009) - ideacentre G5-14AMR05 Desktop

Version: 10.043.0723.2020

(Run the downloaded EXE file to run the installer.)

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Uninstall the current driver:

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Network adapters";
3. Right-click on the Realtek Ethernet adapter and select "Uninstall device";

(If you don't identify the correct one, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.)

4. On the confirmation screen, check "Attempt to remove the driver for this device" and click "Uninstall";
5. Restart the PC.

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Then, run the driver installer you downloaded and follow the on-screen instructions to install the driver.

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Then, see if the system will work stably.

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If the BSOD occurs again after doing this, please share the minidump it created.

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Feel free to ask back any questions.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Thanks.

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The minidumps do not mention any driver, only a generic system file.

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I suggest doing the following:

• Go to the Lenovo website using the link below, download the latest Chipset driver, and install it.

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/g5-14amr05/90q1/downloads/driver-list/component?name=Motherboard%20Devices%20%28Backplanes,%20core%20chipset,%20onboard%20video,%20PCIe%20switches%29&id=FB762CAD-DE8B-49C2-A04B-809B4958F608

Driver name: AMD Chipset Driver for Windows 11 64-bit (Version 21H2 or Later) - ideacentre G5-14AMR05 Desktop

Version: 3.08.11.124

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

• I noticed that the computer BIOS is outdated. I suggest you update it by following Lenovo's instructions.

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Then, see if the system will work stably.

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If the BSOD occurs again after doing this, please share the minidump it created.

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Feel free to ask back any questions.

---

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 5

Hi. I'm David, and I'm happy to help you.

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Please share the minidump files.

These files are in C:\Windows\Minidump.

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

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I await your reply.