I lost my Microsoft Authenticator, I can't log in to my e-mails

Question

I recently lost my previous cell phone where I had downloaded the authenticator application, when I got a new device I could not download the credentials of my previous cell phone. Now I cannot log in to my institutional email on any device, nor do I have access to teams. And in the authenticator application it asks me to authenticate with the same application but I cannot register my email because I need to authenticate with an authenticator. It's a cycle without end and I haven't been able to hand in my assignments for weeks. I also can't do any back-up because I didn't have and my telephone number is my old one. Please help me!

Answer 1

Hey there! Nice to meet you!

Based on your description, according to Yolanda - MSFT | Microsoft Community Support Specialist: https://learn.microsoft.com/answers/questions/4712924/unable-to-access-my-account-due-to-lost-authentica?forum=outlook_com-all&referrer=answers

"Generally, you must have either the password or alternative verification details to recover your account. With two-factor authentication enabled, you need at least two pieces of information to recover your account, and it cannot be recovered through the recovery form alone; this is a necessary verification step after enabling two-factor authentication.

This process is designed to protect your account, though it can also cause inconvenience. Please be aware that support staff in the community have very limited ability to assist with account recovery issues, as Microsoft accounts are managed by fully automated servers that do not allow manual access. All account security information is managed, stored, and administered by these automated servers.

I suggest contacting an online support agent directly for further guidance. (However, the chances of recovery are still low, and I hope you understand the priority of two-factor authentication. At least as far as I know, there is no scenario where two-factor authentication can be disabled.)

Here are the specific steps required to contact an online agent:

1. Type "Contact - Microsoft Support", then type" Account Issue" in the search box https://support.microsoft.com/home/contact
2. Click on login at the bottom of the page and contact the support staff.
3. Use another Microsoft account to sign in.
4. Under "Products & Services," select "Microsoft 365 & Office Options."
5. Under "Category", select "Manage Account Security".
6. Click on "Chat with Support Agent". Next, fill out the contact information where the online agent can contact you.

Please note:

• Online chat is not supported for corporate/educational accounts. If you do not have a personal account, please create a new @outlook.com account to use it.

• Online chat services are provided during local working hours on business days."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl