My wireless keyboard is not working

Question

Hello, I have a Windows 11 computer and I got a new wireless mouse and keyboard. The mouse does work, but the keyboard does not work. What could be wrong with it? How can I fix the problem?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. May I please know the make and model of your mouse and keyboard combo?
2. Do they support Bluetooth connectivity, or do they use a wireless USB receiver?

Please also make sure the batteries are properly inserted in your keyboard and check if the LED indicator (if available) is working.

If your keyboard uses a separate USB receiver, kindly plug it directly into your laptop and check if it works.

Let me know if you still need more help.