Windows 11 vast in bootloot na harde reset

Question

A few weeks ago I received my 'repaired' Surface laptop 7th' edition after a failed touch screen.

Last week I ran the latest update and afterwards the laptop wont start and was stuck on 'Working on updates 100%' for 2 hours. So I tried to restart without success. Next thing I tried was a roll back. No success. After that a complete reset. Now its stuck on Preparing.. and then quickly reboots to repeat that process to infinity.

It is not possible anymore to enter recovery mode. Even after 3 failed boots.

Please help

Answer 1

Please note that this is Dutch Q&A Forum, any threads should be posted in Dutch. However, I will still provide an answer on English based on your initial response. 

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Hi Chris Drijfhout,

Thank you for reaching out to Microsoft Q&A forum. I understand how disruptive being stuck in an update and restart loop can be, especially after the device was already repaired.

The most reliable next step is to reinstall Windows using the official Surface Laptop 7 recovery image. This uses a model‑specific recovery USB to rebuild Windows, drivers, and Surface firmware from scratch. Here’s how to proceed:

-On another Windows PC, download the Surface Laptop 7 recovery image from Microsoft’s Surface Recovery page (you’ll be asked for the device serial number).

-Create a recovery USB (32 GB or larger) and copy the recovery files onto it.

Note: creating/formatting the recovery drive will erase anything currently on the USB.

-Power off your Surface, insert the USB, then hold Volume Down and press Power to boot from the USB.

-Follow the on‑screen prompts to recover from the drive.

If the device still can’t start from the USB recovery drive, that usually points to a deeper firmware/hardware issue rather than a Windows reset problem. At that point, the right next step is assisted support/service (repair or replacement review), especially since the unit was recently repaired.

Please keep me posted on how it goes. I’m here if you need further assistance.

Thank you again for your patience and persistence in troubleshooting this issue.

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