ASUS TUF F15 Windows 11 standby freeze

Question

I currently have my asus laptop for a while, probably close to 3 years now. It has been working fine until a week ago specifically since 18-03-2026.

I have been experiencing freezes during standby or when lid closed. Just short standby does not seem to break, but towards and hour often, but sometimes it seems even after a couple of minutes according to the windows system logs. It has been occurring basically every time that my laptop goes into standby for over an hour both plugged in and on battery. The only way to solve it is force shutting down by long pressing power button and then restarting manually. There is no blue screen as the display is just black not an arrow nothing and the light bulb indicator is solid white with I think depending on if the charger is plugged in the battery icon also solid white or off and the disk light is off. Also tried getting a crash dump by enabling it in windows but in the exact directory that is should be it is just empty. So I think it crashes even before it can create a dump.

I have already tried many things, like chkdsk /f /r to check the disk, also crystaldiskmark shows condition is good. It has the original SSD. All seems fine, also sfc /scannow and dism. All did not indicate anything bad or fix the problem. Furthermore I tried memory diagnostic using windows built in tool which also resulted in no errors found.

I have tried disabling fast startup in windows as well as fast boot in the BIOS.

I have already looked into S states and disabled hibernation. which did not seem to do anything, I have of course tried windows update I am fully up to date.
Tried updating Intel Management Engine which was older than it should have before, possibly 2023 or 2024 driver, but now updated to the latest but did not fix.

Tried DDU both intel and nvidia graphics drivers, also again updating back to latest drivers. Tried multiple pc profiles for GPU, eco, standard optimized. all same behavior. I normally use ghelper but also tried closing that and using armoury crate only from fresh install. Not the solution.

I do seem to get almost everytime exactly as last log information the following entry

The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped. This behavior is expected for VMICTimeProvider on non-HyperV-guest environments. This may be the expected behavior for the current provider in the current operating environment as well. For this I tried unregistering and reregistering/starting time service which I found online but does not seem to fix the freezing or logging.

It sometimes also seems to continue logging during the freeze. For example reliability history shows an entry with date 19-03 10:03 as that is when I tried to start and force rebooted the pc. but the previous shutdown is put at 15:54 (18-03), while the windows system log shows many entries after that 15:54 and before 10:03 the next day.
So I have no clue what is causing this, but tried a lot. One thing that I am not super sure about but has popped up recently, I had to reenter my bitlocker key using my microsoft account. I have never really needed to do this, although I saw a windows update that seemed to suggest this was going to happen. If so could bitlocker have anything to do with this?

The only two windows update entries on 18-03 if they are connected/casuing this are: Windows defender updates KB2267602 (versie 1.445.601.0) and KB2267602 (versie 1.445.603.0).

If anyone could guide to me to help debug or try possible solutions that I did not mention yet please let me know!

I have not yet tried and inplace upgrade, but if no other causes are identified that might be my next try.

I have tried a lot, so possibly I have forgotten some fixes I tried if I remember I will respond or update the post.

Answer 1

[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage)

https://www.asus.com/us/support/faq/1038855/

Naast de geweldige hulp welke je reeds hebt ontvangen,

wil ik je wat extra informatie meegeven.

Answer 2

Thanks.

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It would be easier to analyze the log file in the format I suggested exporting, since when opened here, it would be displayed in my language, which facilitates analysis. However, with the help of AI translation, I was able to review the files you shared and extract the relevant information.

I don't think the Defender is directly related to the problem. The problem starting after installing this update might have been just a coincidence.

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I suggest doing the following:

Go to the Asus website using the link below, download the latest Chipset and Intel Serial IO drivers, and install them.

https://www.asus.com/supportonly/fx516pm/helpdesk_download/

1: Intel(R) Chipset Sotfware - Version V10.1.24.6

2: Intel(R) Serial IO - Version V30.100.2129.8

(You will need to expand the Chipset category to find the Chipset driver I mentioned.)

(Run the downloaded EXE file and follow the on-screen instructions to install the driver. Do this for each driver.)

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Then, restart (not shutdown) your PC and see if the behavior stops occurring.

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If the behavior occurs again after doing this, please let me know.

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Feel free to ask any questions you may have.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Hi. I'm David, and I'm happy to help you.

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I don't think BitLocker is related to the behavior you're experiencing.

This behavior can occur for several reasons. It is necessary to investigate.

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Please do the following:

Export and share the log for analysis:

1. Press Windows + X and select Event Viewer;
2. Expand Windows Logs and select System;
3. In the Actions panel on the right, select Filter Current Log;
4. In Event level, check the boxes Critical, Warning, and Error and click on Ok;
5. Again, in the Actions panel, select Save Filtered Log File As and save in an easily accessible place.

Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the file here so I can have a look.

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Looking forward to your reply.