Incasso zonder factuur. Abonnement onbekend

Question

Beste,

1. Incassant ID: NL85ZZZ342764500013
2. Machtiging ID: 3515955602218586
3. Kenmerk: ZC62B7MDQW5RGD69
4. Omschrijving: Z72H8BTMDO9U
5. Valutadatum: 25-07-2025
6. Bedrag: € 129,-

Op welk Microsoft-account, tenant of abonnement is deze incasso geboekt? Wij kunnen geen factuur terugvinden en herkennen het abonnement niet.

Met Vriendelijke groet,

Helmar

Answer 1

Hallo Lok,

Ik hoop dat het goed met je gaat!

Mag ik de laatste status van uw vraag weten?

Hopelijk is de verstrekte informatie nuttig! Als dat zo is. Voel je vrij om op "Geaccepteerd" te klikken als je anderen in de gemeenschap ook met dezelfde vraag helpt.

Answer 2

Hello Lok,

Thank you for posting question on Microsoft Windows Forum!

Based on your query of receiving a direct debit without a recognizable invoice or subscription. Well! This forum is just a user to user forum, no-one here has any account access. In fact, Microsoft has a process for handling billing disputes and refunds, but it requires going through their official support channels since only they can access your account and payment records.

• Microsoft provides a guide to investigate charges and request refunds. Visit this link https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 to investigate a billing charge from Microsoft. This walks you through identifying charges and submitting a refund request.
• You can consider to contact Microsoft Support directly by going to Microsoft Support and selecting Subscriptions & Billing. Using the Get Help app on Windows or the support chat option online. Calling Microsoft billing support (the phone number varies by region, and is listed in the support portal once you sign in).

For more information about refund https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Please note: Keep screenshots of your account charges, credits shown, and bank statements. This will make your case clearer when speaking with support.

For further reference regarding billing and subscription, please consult the following articles.

• https://support.microsoft.com/en-us/accounts-billing/subscriptions/turn-recurring-billing-on-or-off-for-a-microsoft-subscription
• https://learn.microsoft.com/en-us/microsoft-365/commerce/manage-billing-accounts?view=o365-worldwide

Hope the provided information is helpful! If it is. It is appreciated to consider clicking "Accept Answer".