Can i recover my account if it was hacked?

Question

Generally, it's about my Microsoft account being hacked, the email was changed but the password doesn't say from this account that was hacked, I have access to it but it's blocked as if I need a security code to log in and this email doesn't exist on Google and it's not possible through an alternative email, could I get my email and password reset?

Answer 1

Hello, thank you for reaching out to the Microsoft Community. I'm here to help with your questions or issues.

When you try to log in with your original email address at this link: https://account.microsoft.com/, what error message do you see?

Answer 2

i dont have error i have normal account but that account has been hacked my email has been changed

Answer 3

You don't have error? Then when you try to log in, what appears? Wrong password? Please send a screenshot.

Answer 4

my mail has been changed sorry for that but im from poland

and alternative email is my but normal email (perry...) is not my and if i click cancel this request it shows me this i cant choose alternative email to send code

and such an account does not exist (google account) can you help me?

hacker has my account

and i have email [...]@gmail.com not [...]@xedokbermail.com

Answer 5

Well I have to ask again, because yeah Microsoft delays the changes for 30 days (in your case, until May 6, 2025).

During that time, Microsoft sends alerts to the old contact methods (e.g., your original Gmail). Do you still have access to that?