Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.
When was the last time it worked properly?
Please let me know if you have tried the methods below.
**Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and look for Windows Explorer
Right click then select Restart.
**Please try to run SFC and DISM to check for any system errors and corrupted files.
https://support.microsoft.com/pl-pl/help/4026529/windows-10-using-system-file-checker
After that, restart your computer
Note: You can open command prompt by doing this,
Press Ctrl+Shift+Esc to open Task Manager then click File
Select "Run new task" then type: cmd
Make sure to put a check mark on the "Create this task with administrative privileges" box
Continue with the commands within the link above.
**Repair all Windows apps via PowerShell
Press Ctrl+Shift+Esc to open Task Manager then click File
Select "Run new task" then type: powershell
Make sure to put a check mark on the "Create this task with administrative privileges" box
Copy and paste the command below one at a time then press Enter. Please ignore the red errors and let the process complete.
Get-AppxPackage Microsoft.Windows.ShellExperienceHost | foreach {Add-AppxPackage -register "$($_. InstallLocation)\appxmanifest.xml" -DisableDevelopmentMode}
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}
Restart your computer
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
Kind regards,
John DeV
Independent Advisor