"Too many Requests" message when logging to Outlook

Question

I always log in to my email account through hotmail.com (I have an email with @hotmail.com domain) or outlook.live.com. It always worked when I logged in and out multiple times a day, but since about one week I get a message "Too many Requests" (in browser console 429 code appears as the response for my post request) . It looks like I am able to log in once a day, then this message appears. I use Firefox browser on PC with the same internet for more than 10 years and I haven't changed anything recently like internet supplier, router wifi settings. Clearing browser data or switching to private mode does not help. On the other hand, when I switch to other internet, which I use occasionally with my PC (LTE through router wifi on my smartphone) I am able to log in and out many times in a short period of time. Does anybody encounter this problem and know what is going on? I am not looking for a workaround, but for a permanent solution. I will appreciate any help.

Answer 1

Hello! This has been an issue for a few months now. See if any of these solutions help.

1. Try using a different verification method. On the login screen, click sign-in options and use a method other than your password.

 

2. If you don't have another method, try adding the Authenticator... but to do so, you need a device with your email address linked to it, such as your cell phone. See the link below for how to add the Authenticator.

 

https://support.microsoft.com/pl-pl/account-billing/jak-doda%C4%87-konta-do-aplikacji-microsoft-authenticator-92544b53-7706-4581-a142-30344a2a2a57

 

3. Restart your modem; sometimes it's a network issue. Unplug the modem > Wait 60 seconds > Plug it back in.

A friend had this problem, and I helped him. There seems to be some kind of connection between Outlook and the Internet Service Provider (ISP). We had to contact the ISP.

A spam filter at the ISP, or at the modem, could be causing this... since the problem doesn't occur on another network.

If the problem persists, I recommend contacting your ISP. Replacing the modem may help.

Answer 2

Witaj,

W Firefox→Otwórz Menu (trzy kreski)→Historia→Zarządzaj historią→prawoklik na outlook.live.com i wybierz Usuń całą witrynę, analogicznie z hotmail.com (usunie wszystko co dotyczy tych witryn)

Uruchom ponownie przeglądarkę Firefox i zobacz czy można się wielokrotnie logować

Pozdrawiam

Janek