Teams - very high CPU and memory usage when sharing the screen or camera

Question

Hello,

Recently, more and more users are reporting a problem with Teams. The problem is that when users start screen or camera sharing, the CPU and memory consumption gets very high, often resulting in Teams or the entire system freezing.

Clearing the cache, disabling hardware acceleration, and reinstalling Teams did not fix the problem.

What could be the source of the problem?

Answer 1

Could you please create a new fresh environment for MS Team to test this issue. You can always go back to the previous Windows account profile whenever you want.

Please follow these steps:

1. Create a new Windows account:

https://support.microsoft.com/en-us/help/402692...

2. Install MS Team in a new windows account.

https://www.microsoft.com/en-us/microsoft-365/m...

Please let me know if the problem still persists, I will assist you with further instruction on how to move forward this issue to the engineering team for further investigations.

Kind Regards

Answer 2

Hi,

Unfortunately, setting the compatibility mode did not solve the problem.

Answer 3

Hi

My name is Daniel. I am an Independent Advisor.

First of all, I'd to let you know this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to avoid misunderstanding.

Back to your main issue.

Could you please run the MS Team app in compatibility mode and see if the app still often freezing :

• Right-click the MS Team icon on the taskbar then select quit.
• Then right-click the MS Team icon on the desktop > select properties > Under the compatibility tab, check the "Run this program in compatibility mode for" option then select Windows 8 from the dropdown list

Please let me know if the problem still persists, I will assist you with further instruction on how to move forward this issue to the engineering team for further investigations.

DISCLAIMER:

There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards