Nie można wysłać lub odebrać wiadomości e-mail

Question

Dzień dobry,

od pewnego czasu każda osoba, która próbuje wysłać mi wiadomość, otrzymuje zwrotkę, jak poniżej:

Mimo to, większość wiadomości (o ile mi wiadomo) dociera.

Skrzynka jest zapełniona w 80% - sprawdzałam.

Komunikat:

Informacje diagnostyczne dla administratorów:

Serwer generujący: PA4PR08MB6272.eurprd08.prod.outlook.com

******@outlook.com
Remote server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message [BeginDiagnosticData]The process failed to get the correct properties. 1.84300:01000000, 1.84300:02000000, 1.84300:9F000000, 1.84300:A1000000, 1.84300:01000000, 1.84300:08000000, 0.117068:A4000000, 1.79180:02000000, 1.79180:9F000000, 1.79180:FA000000, 0.73100:15000000, 5.95292:67000000446F526F70730072, 8.111356:9552F9FE86593ECC1F1F572B2F8F6BAC1F1F572B, 0.38698:A46078CF, 1.41134:86000000, 1.41134:86000000, 7.36354:0100000000000113140F29A1, 1.41134:86000000, 7.36354:0100000000000113874A159B, 0.34102:01000000, 5.29818:0000000030303033303030312D383565612D656565652D303030302D30303030303030303030303000000000, 5.55446:00000000333A300004000000, 7.29828:9A3702C003000000302E3834, 7.29832:000000C00300000030384D42, 4.45884:DD040000, 4.29880:DD040000, 4.59420:DD040000, 7.40840:010000000000011335376431, 8.45434:01000300EA85EEEE000000000000000000000000, 1.46798:04000000, 5.10786:0000000031352E32302E383438392E3032343A415332505230384D4231303334393A31363938653463322D646561372D343736352D613032312D3930336639363537643135623A33393336383A2E4E455420382E302E313300000000, 7.51330:F9FF7F754D5BDD0800000000, 0.39570:12000000, 1.64146:02000000, 1.33010:02000000, 2.54258:00000000, 0.58802:00000000, 1.33010:02000000, 2.54258:00000000, 0.58802:00000000, 1.64146:9F000000, 1.33010:9F000000, 2.54258:DD040000, 1.33010:9F000000, 2.54258:DD040000, 0.79500:00000000, 1.79180:A1000000, 1.79180:08000000, 0.100684:0F010480, 4.70028:DD040000, 1.52466:01000000, 0.60402:AF000000, 1.52466:01000000[EndDiagnosticData] [Stage: CreateMessage]'

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X-MS-Exchange-CrossTenant-Network-Message-Id: e59c5681-9571-4151-70f6-08dd5b052cea

X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa

X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000

X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000

X-MS-Exchange-CrossTenant-AuthSource: AM3PEPF0000A796.eurprd04.prod.outlook.com

X-MS-Exchange-CrossTenant-AuthAs: Anonymous

X-MS-Exchange-CrossTenant-FromEntityHeader: Internet

X-MS-Exchange-Transport-CrossTenantHeadersStamped: PA4PR08MB6272

Answer 1

I jak, poradziłeś sobie czy skontaktowałeś się z suportem który sprawę załatwił?

Po zapoznaniu się z treścią tego posta zamknij go zaznaczać prawidłową odpowiedź aby liczyć na moje wsparcie na tym forum w przyszłości lub kontynuuj jeśli masz jakies pytania w tej sprawie. Liczę na to że zrobisz to po uzyskaniu odpowiedzi.

Pozdrawiam.

Answer 2

z tego co wklejasz to interesujące jest to:

Pass (protection.outlook.com: domain of hotmail.com designates

 40.92.49.46 as permitted sender) receiver=protection.outlook.com;

 client-ip=40.92.49.46; helo=EUR02-AM0-obe.outbound.protection.outlook.com;

oraz X-Sender-IP: 40.92.49.46
X-SID-PRA: *** Adres e-mail został usunięty ze względu na ochronę prywatności ***
X-SID-Result: PASS
X-Microsoft-Antispam:

Czyli łączycie się z City: Amsterdam co może kwalifikować was jako smaperów podszywających się pod dany adres.

Wiec albo macie popsuty VPN, jakies narzędzie was przekierowuje albo jakiś problem dotyczy waszego połączenia z tamtego miejsca.

Generalnie MS pewnie tego nie będzie chciał ogarnąć bo przypuszczam że nie jest to wina aplikacji czy konta, ale metod połączenia z serwerem, który wpada tym połączeniem w filtry spamowe

Masz powieszony post w dziale Office jak skontaktować się z pracownikiem MS: Rozliczenia, Płatności, Faktury, Licencje, Konta, Kontakt osobisty - informacja w tym poście. Przeczytaj go i masz tam kontakt dla firm. Możesz go użyć bo suport dla osób prywatnych dostępny przez chat ci tego nie ogarnie.

Po zapoznaniu się z treścią tego posta zamknij go zaznaczać prawidłową odpowiedź aby liczyć na moje wsparcie na tym forum w przyszłości lub kontynuuj jeśli masz jakies pytania w tej sprawie. Liczę na to że zrobisz to po uzyskaniu odpowiedzi.

Pozdrawiam.