System randomly shutting off and restarts

Question

Hey!

My laptop is experiencing random blue screens. I check the event log but i cant realy make heads or tails of it. Can anyone help me identify whats the issue?
Here are the logs

EventData
EventData

		BugcheckCode	314
		BugcheckCode	314

		BugcheckParameter1	0x17
		BugcheckParameter1	0x17

		BugcheckParameter2	0xffffe202e2100340
		BugcheckParameter2	0xffffe202e2100340

		BugcheckParameter3	0xffffe202f4665360
		BugcheckParameter3	0xffffe202f4665360

		BugcheckParameter4	0x0
		BugcheckParameter4	0x0

		SleepInProgress	0
		SleepInProgress	0

		PowerButtonTimestamp	0
		PowerButtonTimestamp	0

		BootAppStatus	0
		BootAppStatus	0

		Checkpoint	0
		Checkpoint	0

		ConnectedStandbyInProgress	false
		ConnectedStandbyInProgress	false

		SystemSleepTransitionsToOn	0
		SystemSleepTransitionsToOn	0

		CsEntryScenarioInstanceId	0
		CsEntryScenarioInstanceId	0

		BugcheckInfoFromEFI	false
		BugcheckInfoFromEFI	false

		CheckpointStatus	0
		CheckpointStatus	0

		CsEntryScenarioInstanceIdV2	0
		CsEntryScenarioInstanceIdV2	0

		LongPowerButtonPressDetected	false
		LongPowerButtonPressDetected	false

		LidReliability	false
		LidReliability	false

		InputSuppressionState	0
		InputSuppressionState	0

		PowerButtonSuppressionState	0
		PowerButtonSuppressionState	0

		LidState	1
		LidState	1

		WHEABootErrorCount	0
		WHEABootErrorCount	0

Answer 1

Hi. I'm David, and I'm happy to help you.

---

Blue screen issues can have several reasons. It is necessary to investigate.

---

Please see if your computer created minidump files.

These files are in "C:\Windows\Minidump".

(If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

---

I await your reply.

Answer 2

Thanks.

---

Of the five minidump files you shared, three reference only generic Windows system files, one points to a network-related driver (NETIO.SYS), and one specifically mentions the driver "eamonm.sys", a driver from ESET antivirus, as the cause of the crash.

Based on these findings, I suspect that ESET antivirus is the direct cause of the crashes. The network driver mentioned in another minidump may have been indirectly affected by ESET's driver, which, according to documentation and user reports, "performs real-time system monitoring and intercepts low-level operations, including network activity". This type of integration can sometimes lead to instability.

---

Temporarily uninstall ESET antivirus using the removal tool provided by the developer to see if the system will work stably.

Don't worry. You won't be left unprotected. When Windows Security detects no third-party security software installed, it takes over.

---

If you want to install ESET antivirus again later, download and install the latest version from the official website.

---

If the crash occurs again after doing this, please share the minidump it created.

---

Feel free to ask back any questions.

Answer 3

Glad to help.

If you have any questions, don't hesitate to ask.