Hello,
Most bluetooth or wifi issue can be resolved by doing a power reset.
To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.
If not, Can you share with me two screenshots please?
- Go to Device Manager > Network Adapters, I would like to see what's listed.
- Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.
Thanks!